Windows 10: bought microsoft upgrade to pro yesterday...instalation error,,,need ti try to...

have new dell windows10 home. Needed to upgrde so that it had windows por...remote assistance app. Paid $99 for the upgrade, the computer tried to upload the paypay purchase. down load did not work. Need to try reload. HELP please

:)

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

 

Bought Windows 10 Pro upgrade through Microsoft Store, now stuck with "Activate Windows" watermark

I bought the Windows 10 Pro upgrade through the Microsoft Store yesterday. Since installing it and rebooting my machine, I am now stuck with the "Activate Windows" watermark.

Things I've tried after consulting the documentation:

• Dead end #1: if I open the Windows Store again, search for "Windows 10 Pro", and click "Learn More", I get "You're running a non-genuine Windows 10 Enterprise Retail". When I then click "Get Genuine Windows 10 Enterprise Retail", I get an error page: "We're
  not sure how you got here, but you can't buy this version of Windows 10 […] Code: 0x8000FFFFF".
  

• Dead end #2: The purchase confirmation emails I received from Microsoft never mentioned any "product key".
  

• Dead end #3: I point my browser to my order history at https://account.microsoft.com/billing/orders/, and click "Windows 10 Pro". This brings me to another error page: "We are sorry, the page you requested cannot be found. The URL may be misspelled or the
  page you're looking for is no longer available."
  

What should I do?

This is my first time using the Microsoft Store and so far it hasn't been a great experience.

 

Bought Windows 10 Pro upgrade, clicked on the Start Upgrade icon and it fails.

Hi Charlotte,



Thank you for posting your query in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble this has caused.


Before we proceed, I need more information to help you better:

• Do you have wired or wireless internet connection?
• Have you installed all the pending updates on the system?
• Are you trying to upgrade from the Microsoft account?
• Did you activate your copy of Windows 10?

I suggest you to follow these steps below:


1. In your Windows 10 Home PC, open Settings, and click/tap on the Update & security icon.

2. Click/tap on Activation on the left side, and click/tap on Go to Store on the right side.

3. Click/tap on Start upgrade to begin.

4. Windows will now start preparing for upgrade.

5. When finished preparing, your Windows will automatically restart and start upgrading to Windows 10 Pro.

6. When finished upgrading, sign back in to your Microsoft account profile, and click/tap on Close.



You can also verify, if you have Windows 10 pro version, by following these steps below:

• Press Windows key+ R keys to open RUN command box.
• Type msinfo32 and hit Enter.

Further, you can download the Windows 10 pro ISO file and perform a clean install, using the product key, which you have. Also I like to inform, to activate your copy of Windows 10.

Try to refer to the Microsoft article below and check, if it resolves the issue.

Upgrading Windows 10 Home to Windows 10 Pro:

Upgrade Windows 10 Home to Windows 10 Pro

Please feel free to contact us, if you face any issues with Windows.

Thank you.