Windows 10: Bought Minecraft for Windows 10, can't download it.

Hello, a few years ago I bought the Minecraft for Windows 10 edition, and I also downloaded it on one computer; recently I switched to a laptop, I signed in into my microsoft account, but when I try to download the minecraft edition I bought on Microsoft Store it only shows a 'Redeem code' option and another one to download the trial, and yes, I noticed the label which says 'Not sold separately'.Is there any solution to this? Is there a way I can take a refund or either exchange it?

:)

 

Windows 10 - Minecraft Download Issue

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with downloading Minecraft application.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• Are you trying to install Minecraft application from Windows Store?
• Do you get any error message?

This issue could have occurred due to these reasons:

1. Corrupt Windows Store cache.

2. Conflict between third party applications.

If you are facing this issue while downloading Minecraft from Windows Store, I suggest you to try these steps:

Method 1:

I suggest you to reset Windows Store Cache and check if it helps.

• Press Windows + R keys to open run box.
• Type WSReset.exe and hit
  Enter.

Method 2:

If the issue persists, I would suggest you to disable Antivirus software/ Firewall and check if it helps.

Warning:

1) Please make sure to re-enable Antivirus software after performing troubleshooting steps.

2) Antivirus software/ Firewall can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable or uninstall your antivirus software. If you have to temporarily disable or uninstall
it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled or uninstalled, your computer is vulnerable to attacks.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Can’t download minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to install Minecraft on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
• What is the version of Minecraft you are installing? (Java/Windows 10)
• Do you get any error message?

If you are installing Minecraft Windows 10 version,
then we would suggest you to perform these steps and after every step check if you are able to install Minecraft.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows
Store apps > Run the troubleshooter.



Step 3:
Reset Microsoft Store

Refer the steps in this article:
Reset Microsoft Store via Settings.



Step 4: New user account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator
account in Windows 10.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

Trying to download minecraft for windows 10

Hi,

Thank you for being part of Windows 10.

I appreciate you for providing details about the issue and your effort towards resolving it.

I suggest you to reset the Windows store and check if you can download the Minecraft.

Follow the below steps to reset the Windows Store:

• Press Windows key + R from the Desktop and click on
  Enter.
• Type wsreset.exe and click on OK.

Reference: Refer to the following Microsoft article on
Windows 10 help & how-to.

Windows help & learning

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.