Windows 10: bought surface pro can't turn bitlocker off have key id

Any help with this?



*moved from Microsoft Edge / All other issues / Windows 10

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Surface Pro 3 requires Bitlocker key everytime start PC

*Original Title: Bitlocker Key everytime ishut down Surface Pro3

M surface pro 3 need the Bitlocker key everytime I star up now. Help please

 

Locked by BitLocker on Surface Pro 3?

Hello,

I would like to inform that as it did not ask for recovery key at the time of Recovery. As you are facing Startup issue with Surface Pro 3, I suggest you to follow the troubleshooting steps provided in the links below and check if it helps.

Surface won’t turn on, Windows won’t start, or the battery won’t charge

https://www.microsoft.com/surface/e...surface-wont-turn-on?os=windows-10&=undefined

Surface turns on, but Windows won’t start

https://www.microsoft.com/surface/e...n-windows-wont-start?os=windows-10&=undefined

Hope this helps. Keep us posted on the status for further assistance.

 

Bitlocker Key

Hi,

Thank you for posting your concern. It is good that you know the Bitlocker key to properly get into the computer. To help you turn off the Bitlocker key, you can follow the steps below:

Please make sure you are signed as the Administrator of the computer.

To suspend BitLocker Drive Encryption on an operating system drive

• 
  Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
  
• 
  Click Suspend Protection for the operating system drive.
  
• 
  A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption. Click
  Yes to continue and suspend BitLocker on the drive.
  

To turn off BitLocker Drive Encryption

• 
  Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
  
• 
  Find the drive on which you want BitLocker Drive Encryption turned off, and click
  Turn Off BitLocker.
  
• 
  A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click
  Decrypt the drive to continue and turn off BitLocker on the drive.
  

Let us know if this resolves your concern.