Windows 10: Brand new computer power up question

I just bought brand new Microsoft surface pro newest addition, one without the keyboard and charged it for a little while and turned it on. It just shows a Microsoft logo on the screen and won’t turn on or progress past this logo. Is this normal for my first time powering it on or is it broken?

:)

 

brand new lap top battery

I ran the troubleshoot power option and it said “Display brightness setting is too high”

but it’s a brand new laptop, i should think I could expect the most from it.

I haven’t tried the next steps uou have suggested yet.

 

New computer, total power failure

Hi,

To resolve the battery issue, we suggest that you follow the steps below:

Method 1: Check your battery saving settings. There’s a chance that the Anniversary Update somehow changed your battery saving settings.

To increase the battery life of your device, check if your power plan is alright.

• Go to Settings > System > Power & sleep >
  Additional power settings.
• Check the brightness settings by going to Settings >
  System > Display

Method 2: Check if your drivers are updated. Battery drain issue can also be due to some drivers not fully compatible with the Anniversary Update. It’s important to have all your drivers updated, to prevent battery drain issue and other problems.

Moreover, if the issue persists, we suggest that you contact your Cube 2-in-1 tablet computer's manufacturer for further assistance.

Let us know how it goes.

 

brand new yoga 900 sound won't unmute

Hi Ginafeletar,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  Is it OEM copy of Windows 10?
  

I suggest you to download and install the latest audio drivers from your computer manufacturer website and check if it helps.



As you are mentioning it is a brand new computer, I suggest you to check with the computer manufacturer customer support and check if it helps.



Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.