Windows 10: brand new headphones will pair but no option of sound

i have got the new project rock headphones and wanted to connect them to my pc. I got them to pair but when i go to sound options there is only the realtek ones no other ones for my headphones. once i use the realtek option the pc will pickup the out put but wont play it on my hjeadphones

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphones pair but built in speakers still make the sound.

Hi Braden,

Conflicts with the default device in the Playback settings is one of the possible reasons why you are having issues using your newly paired Bluetooth headphones. You will need to set your Bluetooth headphones as the default Playback device. To do this, kindly
follow the steps below:

• Press the Windows key.
• Type Sound.
• Select Sound from the list of results.
• On the Playback tab, select a device, then Set Default.

Should you have further questions, feel free to reply on this thread.

 

Headphone Sound Issue

Hello,

This issue could be related to the drivers on your computer or there's a problem with the headphones itself. For us to effectively assist you, we would like to ask a few questions:

• Could you tell us when did the issue start?
• Are you referring to brand new headphones?
• Have you tried updating the sound card drivers on your computer by checking the latest driver that is available from the manufacturer's website?
• Have you tried all the troubleshooting steps provided in this article? If not, we advise that you try to perform
  the steps in the article and see if it helps.
  

Meanwhile, if you haven't tried downloading and installing the latest driver from the manufacturer's website, we suggest that you try it and check if you will experience the same issue.

Do get back to us so that we can further help.