Windows 10: Brand New HP computer, BIOS recovery

I just bought a brand new HP computer and have only used it two or three times.


Today when I turned it on there was a loud siren, a blue screen and words about BIOS recovery.


I hit the power button several times. Finally it sounded like something was booting, and eventually it did a BIOS recovery.


Is this normal? My computer is only a few weeks old and only used three times. Should I be concerned I bought a flawed computer???


How do I prevent this from.happening again??

:)

 

bios

Hi all i am new in this forum, i need meanings step by step of each item listed in the bios Phoenix-Award

 

New HP Bios updated back to S mode

I purchased an HP Envy X360 in September of 2018 in December of 2018 I updated the BIOS using the HP Support Assistant software; the computer started having graphics problems. Long story short, I wasn't able to roll back the BIOS update and HP did a repair
under warranty. The computer was returned with the previous BIOS installed and months later when a new BIOS version was released it wasn't the same as the problem BIOS. Here is a link to an HP support page with the steps to update the BIOS, maybe you can roll
back the BIOS to the previous version.

https://store.hp.com/us/en/tech-takes/how-to-update-bios-software#!

Toward the bottom of this page is "Update the BIOS on the original computer:" follow the steps to access the "HP PC Hardware Diagnostics UEFI menu" and see if you can revert to the previous BIOS without having to go through the steps of creating a bootable
USB drive.

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.