Windows 10: Brand new Microsoft Sculpt Keyboard stops working after a few minutes

The keyboard works for a few minutes and then stops responding. I have to take the batteries out and put them back in and it starts working. Would appreciate and help. Thanks.

:)

 

MIcrosoft Sculpt Keyboard suddenly stopped working

Microsoft sculpt keyboard stopped working. I have 2 and they both stopped working.

 

Microsoft Sculpt Surface Bluetooth Keyboard stopped working

I just bought a brand new sculpt surface keyboard that appears to only work on bluetooth connection. My laptop found it straight away and worked fine, however two days later with a full days use, it kept losing connection, which I had to go in on bluetooth
settings to awaken every 5 minutes which is incredibly annoying and now the next day, it doesnt work at all.

Please advise how to fix this issue?

 

Microsoft Sculpt Ergonomic Keyboard - L5V-00001 - Connects only after replace batteries & only lasts 1 minute

Computer:

Surface Pro 3

Windows 10 Version: 1903

Build: 10.0.18362

Hardware:

Microsoft Sculpt Ergonomic Keyboard

Model L5V-00001

Purchased from United States Best Buy 8/2019

Hello,

I've had the product for 5 months and it's worked properly until now.

My mouse and keypad (number pad) still work fine. I'm only experiencing issues with the keyboard.

Issue: My keystrokes aren't being transmitted to the computer. (I type and nothing shows up on the computer.) I've only been able to restore a connection by removing the keyboard batteries for 10 seconds and then replacing them, but the
connection between the keyboard and my computer only lasts for about a minute before my keystrokes stop being recognized once more.

Tried and failed troubleshooting steps:

• Disconnecting and reconnecting the dongle
• Changing the dongle to a different USB port (there's only one on my surface pro 3)
• Changing the batteries
• Checking for software/firmware updates
• Restarting the device and/or my computer
• Uninstalling and reinstalling the device(s) from my computer
• Uninstalling and reinstalling the drivers
• Calling Microsoft Hardware support (I hung up after 2.75 hours of hold time with no indication of an end in sight)
• Live chat (they referred me to the device support line)

I've already checked these out, so please don't send them to me because they didn't work:

• Sculpt Ergonomic Desktop keyboard stopped working
• Microsoft sculpt ergonomic desktop - keyboard in not connecting
• PLEASE! Fix Long Delays! Microsoft Sculpt Ergonomic Keyboard For Windows 10 Home
• Microsoft sculpt ergonomic Keyboard - USB issues
• Many, many, many more...

My hunch: There's something broken with the actual hardware (the keyboard itself is somehow busted)

What would be helpful to me:

• New ideas for troubleshooting
• Advice on my next steps for getting the device checked out, repaired, or replaced

Looking forward to hopefully finding some answers.