Windows 10: Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!

Discus and support Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?! in Windows 10 Installation and Upgrade to solve the problem; I just bought myself a Microsoft Surface Pro 4. After switching it on and going through the initial setup, one of the first actions I want to do is to... Discussion in 'Windows 10 Installation and Upgrade' started by mmo, Jul 9, 2016.

  1. MMO
    mmo Win User

    Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!


    I just bought myself a Microsoft Surface Pro 4. After switching it on and going through the initial setup, one of the first actions I want to do is to create me a recovery drive (on a USB stick).

    So I start the Recovery Drive wizard but after a minute or so of "Please wait..." I get:
    "We can't create the recovery drive
    A problem occurred while creating the recovery drive"

    *Sad Hallo, Microsoft? WTF is this supposed to mean? Why can't I create me such a safety net on a brand new plain vanilla SP4? I haven't done or installed anything, yet, that could possible interfere with that process. So why is this not working as one would expect?

    And why is there not the slightest hint WHY this is not working or what kind of error occurred here and what one could possibly do to fix this?

    :)
     

  2. Windows 10 factory reset error "Something Went Wrong" after selecting Language, Keyboard and Language.

    I would reattempt reinstallation using Recover from Cloud:

    Use Recover from the Cloud to Reinstall Windows 10 on Surface Book or Surface Pro

    If that does not work, download the latest Surface Pro 4 recovery image for Windows 10 Creators Update, create a bootable copy, then use that to reinstall Windows 10:

    Creating and using a USB recovery drive - Microsoft
     
    Andre Da Costa, Jul 9, 2016
    #2
  3. Andre Da Costa, Jul 9, 2016
    #3
  4. derek10 Win User

    Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!

    I hate those generic error messages without any explanation or error code *Devil

    Meanwhile, did you try another USB drive just in case?
     
    derek10, Jul 9, 2016
    #4
  5. dencal Win User
    dencal, Jul 9, 2016
    #5
  6. dencal Win User
    mmo.
    Important....you must format your USB stick to FAT 32 before installing a recovery.
     
    dencal, Jul 9, 2016
    #6
  7. MMO
    mmo Win User
    I did so after googling on that subject but that didn't help. The process then continues and shows the drive. I select it and click Next and then it endlessly hangs. I killed it after ~2.5 hrs. because IMHO it can't possibly take that long to write those files onto the stick.

    Re. your response: That's e.g. one of those things that I would expect as part of the error msg. that it clearly states: "need a FAT32-formated stick" (or similar) not just "an error occurred...".
     
Thema:

Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!

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