Windows 10: Brand new PC keeps crashing (ntkrlrmp.exe & nvlddkm.sys)

Please run the dm log collector again, but run sfc/scannow first.






Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

OK will do. And will post back the results and log. Thanks for you help. SFC Scan showed no integrity violations. I have attached the latest dm log and the CBS files.

I have uploaded the latest dm log, after bsod'ing trying to update the network driver. I couldn't do it, so had to do a system restore.

OK I did another DDU uninstall of the nvidia driver, but this time in safe mode. I also uninstalled BitDefender Internet Security and reverted to Windows Firewall & Defender. I repaired my Gigabyte ethernet controller, though I'm not sure it picked up anything. They are the most latest. It could just be a case of waiting for them to provide an update for the latest Windows 10 Pro build.

I would like to get to the bottom of why Windows thinks I have a laptop, though I don't get the battery icon in the taskbar. Should I do a Cmos reset of the bios?

 

Brand new? I'd suspect the worst - some heat related hardware fault - and consider returning it.

 

Speccy shows a very cool pc and graphics card under stress. But I would not rule it out. Ideally I want to locate the faulty component and swap it out rather than sending the whole thing back. It could however just be a driver issue, fingers crossed.

 

Where have you uploaded the files?
The problem with why Windows thinks you have a laptop could be due to corruption somewhere, it is what I suspect and why I suggested SFC.

 

Attachment 51348Attachment 51349

I have attached them in a zip file to message #15. I can attach them again if you like.
SFC Scan showed no violations, I did it twice.
Just did it again showed corruption. Rebooted trying a second time. System Information however still shows Platform as Mobile. I have uploaded the latest CBS files to this message.

 

Please open device manager and go to the network adapters. Make a screenshot of the network adapters and post it.
There are many duplicate network adapters empty of data in the msinfo32, for example from the Killer e2400 Gigabit Ethernet Controller.
Code: Name [00000001] Killer e2400 Gigabit Ethernet Controller Adapter Type Not Available Product Type Killer e2400 Gigabit Ethernet Controller Installed Yes PNP Device ID Not Available Last Reset 01/12/2015 10:53 Index 1 Service Name KillerEth IP Address Not Available IP Subnet Not Available Default IP Gateway Not Available DHCP Enabled Yes DHCP Server Not Available DHCP Lease Expires Not Available DHCP Lease Obtained Not Available MAC Address Not Available Name [00000003] Killer e2400 Gigabit Ethernet Controller Adapter Type Not Available Product Type Killer e2400 Gigabit Ethernet Controller Installed Yes PNP Device ID Not Available Last Reset 01/12/2015 10:53 Index 3 Service Name KillerEth IP Address Not Available IP Subnet Not Available Default IP Gateway Not Available DHCP Enabled Yes DHCP Server Not Available DHCP Lease Expires Not Available DHCP Lease Obtained Not Available MAC Address Not Available[/quote]

 

Hi there Axe, OK I have attached it to this post.
Note: that my mobo has dual shot networking, so that means two ethernet connections plus wireless.

 

Yes, both are killer network connections, both are present, but there is just too much in the network part of the msinfo32.

 

Hmm, I did repair it. It is a real pain to uninstall it. Could the wifi connection make Windows think that I have a laptop? The mobo has 2 ethernet plus 1 wifi connection.

Should I do a cmos reset to see whether that sorts out the OS thinking I have a mobile platform?

 

The cmos has only the time and BIOS settings, but sometimes it odd enough works for other things to.
Before you do so, ground yourself properly and make sure you don't touch anything inside the case as it could give any kind of damage.

 

OK did that. For some unknown reason the bios went from F5 to beta F6g. It does however now show up as Desktop on msinfo32. The mobo has Dualbios. Why does it flip like that? Also should I flash it back to F5? Rebooting or making changes in Bios, seems to result in the bios swapping over.

 

What do you mean with 'flip like that'?

 

If a reboot following a bios change fails.
OK so reflashed to the stable F5. Now showing that I have a Mobile platform... What the hell is going on?

 

That would be a bug in the BIOS then.

Back to the main thing, have you had bluescreens?