Windows 10: Brand new ryzen 7 2700x build freezing randomly

Hello,

I built a brand new PC about 3 weeks ago. From the beginning, I am getting random freezes / hang ups, where the mouse disappears, keyboard input / caps lock stops working. The entire system doesn't immediately stop working: Spotify will keep playing, videos on YouTube don't immediately stop. But slowly each application will enter "Not Responding" state, network will disconnect, and the only way out is to reset the computer. I have left the computer "frozen" for over an hour to check if it will come out, but it never has. I never get BSOD, but often will get 4 or 5 of these hard freezes per day.


I have scanned the C: drive for errors, run system file checker, run windows memory diagnostic, verified that link state power management was off, and reset winsock catalog - still I get the errors. I tried doing a "soft reset" of windows selected "keep my files" but that didn't work.

I updated the chipset drivers off of AMD's website, and got the latest radeon graphics card drivers as well. I've updated all other drivers available from ASUS on my motherboard's page.


The freezes never happen when gaming, but when doing something mundane like web browsing or other basic tasks.

I have checked, and there is nothing in the LiveKernelReports or minidump folder. As mentioned, I have never gotten a Blue Screen of Death, only these freezes.


In the event Viewer there are a bunch of errors. In the last 24 hours I have seven critical errors, all Event ID 41 System - Kernel Power, from hitting the reset button on my PC. I have attatched a screenshots of all the Error events I've encountered in the last 24 hours. Note that I did the reset of Windows yesterday, which is why the 7-day numbers are the same as 24-hour numbers.


I've also attached a screenshot of the list of removed apps that windows generated when I performed the reset. Since the reset, I have only installed some of these programs. I've included that list as a screenshot generated from wmic on command line.


Please help me figure out what I can do for this. All of the parts are only 3 weeks old. It seems to me that I might have a faulty processor, motherboard, or graphics card, because the system memory and storage checks have produced no issues.


I've seen on the AMD forums various people reccomending different BIOS / UEFI settings and was wondering if anyone had tips in that area as well?

Thank you for any input!



SYSTEM CONFIG:

AMD Ryzen 7 2700X

ASUS Prime B450-Plus Motherboard

MSI Radeon RX 580 Armor Graphics Card 8GB

Corsair Vengeance LPX 16GB RAM 2x8GB

Corsair CP-9020133-EU TX-M PSU 550W

Seagate Barracuda 2TB HDD

ASUS PCE-AC55BT Wireless network adapter

Windows 10 1909 with the latest updates OS build 1863.752.


link to google drive with screenshots of installed software and error IDs

:)

 

ryzen 7 2700x

Hello

will windows 10 upgrade work with Ryzen 7 2700x or do I need the full version.

thanks

 

ryzen 7 2700x

Hi Fred

Yes, the Windows 10 Upgrade will work with the Ryzen 7 2700x, there should be no need for the full version, that is fully supported on Windows 10, if you have any difficulty after the upgrade, you can download the driver from this page:

https://www.amd.com/en/support/cpu/amd-ryzen-pr...

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New AMD Ryzen 7 2700X CPU running extremely hot

There is 10c temperature offset in Ryzen2 (was 20c in first series) confusing the heck out of users and some programs showing that much higher temps. As Ryzen Master doesn't recognize Ryzen2 practically only program accurate enough left is HW Info HWiNFO - Download
These are temperatures to watch for
Top one is without offset and bottom one is real core temp.



In these ones, CPU temp is so called "Package" temp measured at the back of processor.