Windows 10: Brother MFC-J985DW Printer not scanning Windows 11

Discus and support Brother MFC-J985DW Printer not scanning Windows 11 in Windows 10 Software and Apps to solve the problem; On my new Windows 11 laptop I could not get the Brother scanning feature to work for my Brother MFC-J985DW all-in-one. After many hours I found a... Discussion in 'Windows 10 Software and Apps' started by mspratz, Dec 1, 2024.

  1. mspratz Win User

    Brother MFC-J985DW Printer not scanning Windows 11


    On my new Windows 11 laptop I could not get the Brother scanning feature to work for my Brother MFC-J985DW all-in-one. After many hours I found a solution which hopefully will work for other Brother scanners. After installing the Brother "Full Driver and Software" package for my printer, I could print from Windows and I could scan using Microsoft's simple Windows Scan app which is limited to single page scans, but I could not get the Brother ControlCenter4 Scan app to work. One difference I noticed: on my old Windows 10 computer in the Brother Utilities app, on the Scan tab, when I clicked t

    :)
     
    mspratz, Dec 1, 2024
    #1
  2. jacobacci Win User

    Brother MFC J6720DW listed with strange icon in Devices and Printers

    I have reinstalled the drivers for my Brother MFC J6720DW and now the printer icon is listed in the unspecified category instead of the printer category. The printer is the "Device" icon to the right.


    Brother MFC-J985DW Printer not scanning Windows 11 256675d1574749543t-brother-mfc-j6720dw-listed-strange-icon-devices-printers-printer.jpg


    Right clicking on the icon shows the usual items for a printer (printing properties etc.), In addition it shows a "Browse Files" entry that lists the card reader of the printer.


    Brother MFC-J985DW Printer not scanning Windows 11 256676d1574749967t-brother-mfc-j6720dw-listed-strange-icon-devices-printers-printer2.jpg


    To the left of the Brother printer icon there is another similar one that seems to be my USB card reader


    Brother MFC-J985DW Printer not scanning Windows 11 256677d1574750201t-brother-mfc-j6720dw-listed-strange-icon-devices-printers-cardreader2.jpg
     
    jacobacci, Dec 1, 2024
    #2
  3. Wynona Win User
    Brother MFC J825DW Printer is Offline


    Dangit, Microsoft has messed up my printers once again!

    My Brother MFC J825DW (Inkjet) printer won't print because Windows has set it to offline!

    My Brother MFC 7460DN (Laser) printer just trucks right along.

    Anybody know how I can get my Inkjet Brother back online?
     
    Wynona, Dec 1, 2024
    #3
  4. Arence Win User

    Brother MFC-J985DW Printer not scanning Windows 11

    Brother MFC-465CN Printer

    I got the same problem with my Brother MFC-465CN driver, when window 10 updated this June 2020 the printer stop working, I tried to refresh the drivers but it does not want to load, I tried the certificate in the windows update but its only available for
    Brother MFC-4650 for some reason MFC 465CN is not on the list. I found a way to re-install the original driver. My computer were pre-installed with Windows Vista originally so I did choose the vista driver update from Brother website and everything went back
    to normal, it saves me money in buying a new printer. You have to uninstall any brother driver you have on your computer if you upgraded to windows 10 but you will be ask to remove it before installation begin.

    NOTE: You have to choose the operating system originally installed in your computer for the MFC-465CN.

    Goodluck!
     
    Arence, Dec 1, 2024
    #4
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Brother MFC-J985DW Printer not scanning Windows 11

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