Windows 10: Brother PE-DESIGN Data base not working

In september 2019 I installed PE-DESIGN NEXT on a new computer running Windows 10 Family Edition. It worked fine till june 2020. In july one program ceased to work: data base display embdb.exe. I installed a Windows update, and the program worked again for one hour, after that it did not work. The program starts, it displays a starting panel on the bureau, a small icon on the windows activity line sorry for the translation and the stops. I contacted the support from Brother PE-DESIGN is one of their products and they cannot help me up to now. I applied the latest updates to Windows and to my computer. I installed the program on another computer, running Windows 10 professional, and everything works fine.

Can you help me on finding what the problem is and then how to solve it.

Below you will find and extract from the Windows event which gives some indication on the problem.


Journal des évènements :



Nom du journal :Application

Source : Application Error

Date : 17-08-20 23:08:59

ID de l’événement :1000

Catégorie de la tâche :100

Niveau : Erreur

Mots clés : Classique

Utilisateur : N/A

Ordinateur : MONIQUE

Description :

Nom de l’application défaillante EmbDB.exe, version : 9.3.0.0, horodatage : 0x51f5c27d

Nom du module défaillant : EmbDB.exe, version : 9.3.0.0, horodatage : 0x51f5c27d

Code d’exception : 0xc0000005

Décalage d’erreur : 0x00054c54

ID du processus défaillant : 0x2798

Heure de début de l’application défaillante : 0x01d674da9ee1a524

Chemin d’accès de l’application défaillante : C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe

Chemin d’accès du module défaillant: C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe

ID de rapport : 5c6eefe9-dab9-4e20-b1fb-3e703c14e164

Nom complet du package défaillant :

ID de l’application relative au package défaillant :

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-08-17T21:08:59.3401010Z" />

<EventRecordID>3258</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>MONIQUE</Computer>

<Security />

</System>

<EventData>

<Data>EmbDB.exe</Data>

<Data>9.3.0.0</Data>

<Data>51f5c27d</Data>

<Data>EmbDB.exe</Data>

<Data>9.3.0.0</Data>

<Data>51f5c27d</Data>

<Data>c0000005</Data>

<Data>00054c54</Data>

<Data>2798</Data>

<Data>01d674da9ee1a524</Data>

<Data>C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe</Data>

<Data>C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe</Data>

<Data>5c6eefe9-dab9-4e20-b1fb-3e703c14e164</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>



Nom du journal :Application

Source : Application Error

Date : 17-08-20 23:09:00

ID de l’événement :1000

Catégorie de la tâche :100

Niveau : Erreur

Mots clés : Classique

Utilisateur : N/A

Ordinateur : MONIQUE

Description :

Nom de l’application défaillante EmbDB.exe, version : 9.3.0.0, horodatage : 0x51f5c27d

Nom du module défaillant : EmbDB.exe, version : 9.3.0.0, horodatage : 0x51f5c27d

Code d’exception : 0xc000041d

Décalage d’erreur : 0x00054c54

ID du processus défaillant : 0x2798

Heure de début de l’application défaillante : 0x01d674da9ee1a524

Chemin d’accès de l’application défaillante : C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe

Chemin d’accès du module défaillant: C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe

ID de rapport : c71bc5cc-bd52-424d-9cc4-0813b3a34434

Nom complet du package défaillant :

ID de l’application relative au package défaillant :

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-08-17T21:09:00.3434649Z" />

<EventRecordID>3260</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>MONIQUE</Computer>

<Security />

</System>

<EventData>

<Data>EmbDB.exe</Data>

<Data>9.3.0.0</Data>

<Data>51f5c27d</Data>

<Data>EmbDB.exe</Data>

<Data>9.3.0.0</Data>

<Data>51f5c27d</Data>

<Data>c000041d</Data>

<Data>00054c54</Data>

<Data>2798</Data>

<Data>01d674da9ee1a524</Data>

<Data>C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe</Data>

<Data>C:\Program Files x86\Brother\PE-DESIGN NEXT\EmbDB.exe</Data>

<Data>c71bc5cc-bd52-424d-9cc4-0813b3a34434</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>


Thank you

:)

 

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