Windows 10: Brother Scanner Software

Hello,I have a Brother MFC-J6920DW Printer/Scanner. The scanner stopped working recently and after multiple chat sessions with Brother and completing multiple possible fixes, one of their techs asked me what version was noted under Windows Specifications and I told him that it is 24H2. The tech then said I need to reach out to Microsoft as there is a known issue with this version not allowing the Brother software to download the scanner drivers. Any help would be appreciated.

:)

 

icon for brothers printer and scanner

I had to reinstall my brother printer and scanner my icon is no longer on desktop. I need it to use the scanner. Any suggestions

 

Brother MFC7860DW Scanner

Hello Wycliffe,

One of the possible reasons why you're having issues with the connected scanner is an outdated driver
and that update is necessary. However,
in order for us to provide you with a better resolution, kindly answer the following questions:

• Did you get any error messages or error code?
• Have you made any recent changes to your computer prior to the issue?
• Did you download and install the latest drivers for the device from the Brother website?
• What other troubleshooting steps have you tried so far?

We look forward to your reply.

 

Scanner on Brother MFC-465CN refuses to run - printer works fine.

Trying to get the scanner on my Brother MFC-465CN to run, but having no luck at all.

Have tried all solutions listed on this thread (Redirecting) - but cannot get the scanner to work. Had no trouble getting the printer to work.

The Brother MFC-465CN machine is connected via USB cable to my computer. I am running Windows 10 Home - 64bit version 21H2.

• I have tried installing numerous drivers, checking the scanner after each installation, without success
  
• tried running setup programs normally, as well as in 'Compatibility mode' (compatible with Windows 7 - as well as running them as Admin.)
  
• tried disabling my firewall
  
• tried keeping the machine off & unplugged until just before driver was installed
  

Any new help or suggestions would be appreciated.