Windows 10: Browser Opening Myriad Tabs/Windows To Help Screen Till Computer Crash

A few days ago my computer started opening myriad tabs in Edge, or Windows in IE explorer till the computer ran out of resources. They all pointed to the Microsoft help screen. I ran Microsoft's virus scan, Emsisoft's emergency kit scanner, and MBAM scanner. All said clean. I reverted the computer back several days, and then refreshed the computer (new install). I changed mice, and then plugged the mouse into a new port. I changed the size of the browser, closed it, then reopened. I turned off superfetch. I downloaded Chrome and made it my default. This helped a bit, as it would only open one window to the Chrome help site, then stop. However, if I opened file browser even Chrome would sometimes open endless tabs to the Microsoft file help site till it crashed. I ran SFC/scannow and DISM /online /cleanup-Image /RestoreHealth from an elevated command prompt, they said okay. I hope I uploaded the zip file properly, my first time doing this. Also, I bought my computer new from Dell several years ago, so its not a refurbished glitch coming back.
MIKE-PC-Mon_09_25_2017_152548_71.zip

:)

 

when I start typing in a browser multiple help tabs open and i cant stop it

Same here. Started a few days ago. Every now and then multiple browser windows or tabs open to the help screen. So many that my computer crashes if I don't restart in time. This happens when surfing on Edge, IE Explorer, or have no browser open at
all. I tried multiple virus scans, a maintenance scan, reverting Windows back a few days, refreshing Windows 10 (new install), changing to a different mouse, and plugging the mouse into a new port. Nothing worked. In desperation I downloaded a different
browser and made it the default. Most of the time it will open a single help screen, then stop. Sometimes it will open multiple default browser windows even when I am not using any browsers.

 

Closing 1 web browser tab, all disappear

I'm using Firefox. If I have multiple tabs open and close one tab, the whole web browser screen disappears. The icon in the task bar at bottom of computer screen still shows the web browser is open, but it will not restore when clicked on. It takes it
about a minute before it will restore the web browser screens. Can anyone tell me how to make it stop this?

 

Hi learner10 ,

Welcome to the Ten Forums BSOD forum.

Please clarify the method used to install windows:
a) Clean install (delete partitions, format, make unallocated drive, install windows 10 version 1703 using a bootable windows 10 iso)?
b) Reset with remove files
c) reset with save files
d) restore
etc.

Update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

There were 2 misbehaving drivers identified.
There were no mini dumps so that needs to be checked.

Perform the following steps:
1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Open the Dell website > enter serial or product number and operating system > view drivers

7) Post a link into the thread for webpage to view drivers for the computers configuration and operating system.
8) Find replacement drivers for:
k57nd60a.sys (Broadcom NetLink (TM) Gigabit Ethernet)
igdkmd64.sys (Intel(R) HD Graphics)
9) Update these drivers using this method:Updating a driver: Updating a driver. - Microsoft Community
10) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread
General Tips Take Screenshot in Windows 10 - Windows 10 Forums
11) Download and install Whocrashed:
Resplendence Software - WhoCrashed, automatic crash dump analyzer
12) Above analyze click on tools > crash dump test > type: ACCEPT
13) Click analyze > post results into the thread
14) post a new zip after the above whocrashed steps:
BSOD - Posting Instructions - Windows 10 Forums
15) On the Dell website open the Dell diagnostics > run the full tests on the computer and post an image of the results into the thread.
General Tips Take Screenshot in Windows 10 - Windows 10 Forums



Code: 9/24/2017 1:25 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 282aa8a6-28d7-40bd-b35b-39cba8de6d41 Problem signature: P1: 117 P2: ffffe782aae6d010 P3: fffff807a77ea600 P4: 0 P5: 338 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170923-2124.dmp \\?\C:\Windows\Temp\WER-12660062-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BBA.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BCA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BDB.tmp.txt \\?\C:\Windows\Temp\WERB5F8.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d0367e2ecbc8cadba6a5249d3eaf0afa94695_00000000_cab_1341b81a Analysis symbol: Rechecking for solution: 0 Report Id: 1f54d85c-994f-4f43-a82e-1ef245048c36 Report Status: 268435456 Hashed bucket:9/24/2017 9:11 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 6f34a564-5277-4020-adf5-6bb236de8dc0 Problem signature: P1: 117 P2: ffffab0d770064a0 P3: fffff80848a1a600 P4: 0 P5: 350 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170924-0510.dmp \\?\C:\Windows\Temp\WER-19645109-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF231.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF260.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2A0.tmp.txt \\?\C:\Windows\Temp\WER1EFF.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_62d9d36d61c51ff0416258f7a1c88a0bfa429d2_00000000_cab_1190216f Analysis symbol: Rechecking for solution: 0 Report Id: fbaa23ad-96cb-42c5-9084-c6258328d941 Report Status: 268435456 Hashed bucket:9/25/2017 6:14 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 7eef8274-6f7d-4040-8a22-359d1f836f81 Problem signature: P1: 117 P2: ffffd1087bb854a0 P3: fffff8071e44a600 P4: 0 P5: 348 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170925-0214.dmp \\?\C:\Windows\Temp\WER-31335671-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER723D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER725C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER72AB.tmp.txt \\?\C:\Windows\Temp\WERB292.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d13965c51145772774e799b853e9ed435c440dd_00000000_cab_3c72b502 Analysis symbol: Rechecking for solution: 0 Report Id: f334b70a-f20b-485f-baf6-ef8cd6f89978 Report Status: 268435456 Hashed bucket:9/23/2017 2:43 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 6f151a31-ae35-4ca2-9fe2-adf1a215a86e Problem signature: P1: 15e P2: 30 P3: ffffc284670541a0 P4: ffffc284605c5580 P5: 0 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1630.dmp \\?\C:\Windows\Temp\WER-420390-0.sysdata.xml \\?\C:\WINDOWS\LiveKernelReports\NDIS-20170922-1630.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE6E.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0a72d0ef\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Windows\Temp\WERD0C1.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0CF.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0F0.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0f20e351 Analysis symbol: Rechecking for solution: 0 Report Id: 0a65290c-0d56-4053-97ec-92596a075e6f Report Status: 268435456 Hashed bucket:9/23/2017 2:37 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: dd6bd8c3-ba68-4af7-9d25-2af7e4103106 Problem signature: P1: 15e P2: 30 P3: ffff86880b6db1a0 P4: ffff86880a1d66e0 P5: 0 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1515.dmp \\?\C:\Windows\Temp\WER-124218-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC5E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC9F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECB0.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_cbf6228a894c657a7535bd974aeaa66baf3dabd_00000000_cab_0f2b54c5 Analysis symbol: Rechecking for solution: 0 Report Id: 0ccd4c77-7062-47f3-bfdc-058c4ab6c6e1 Report Status: 268435456 Hashed bucket:[/quote]

Code: Name Intel(R) HD GraphicsPNP Device ID PCI\VEN_8086&DEV_0042&SUBSYS_04381028&REV_18\3&11583659&0&10Adapter Type Intel(R) HD Graphics (Core i3), Intel Corporation compatibleAdapter Description Intel(R) HD GraphicsAdapter RAM (340,203,520) bytesInstalled Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32Driver Version 8.15.10.2900INF File oem36.inf (iILKD0 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xFB800000-0xFBBFFFFFMemory Address 0xD0000000-0xDFFFFFFFI/O Port 0x0000EC00-0x0000EC07IRQ Channel IRQ 4294967293I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2900, 11.74 MB (12,311,776 bytes), 11/26/2012 11:26 PM)[/quote] Code: igfx igfx c:\windows\system32\drivers\igdkmd64.sys Kernel Driver Yes Manual Running OK Ignore No Yes[/quote]

Code: Name [00000001] Broadcom NetLink (TM) Gigabit EthernetAdapter Type Ethernet 802.3Product Type Broadcom NetLink (TM) Gigabit EthernetInstalled YesPNP Device ID PCI\VEN_14E4&DEV_1691&SUBSYS_04381028&REV_01\4&3699D3AB&0&00E5Last Reset 9/25/2017 1:25 PMIndex 1Service Name k57nd60aIP Address 10.0.0.2, fe80::10c5:23ab:18e1:969bIP Subnet 255.255.255.0, 64Default IP Gateway 10.0.0.1DHCP Enabled YesDHCP Server 10.0.0.1DHCP Lease Expires 9/26/2017 1:35 PMDHCP Lease Obtained 9/25/2017 1:35 PMMAC Address ‪84:2B:2B:C3:1E:70‬Memory Address 0xFBFF0000-0xFBFFFFFFIRQ Channel IRQ 4294967294Driver c:\windows\system32\drivers\k57nd60a.sys (15.6.1.3, 436.00 KB (446,464 bytes), 3/18/2017 4:56 PM)[/quote] Code: k57nd60a Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0 c:\windows\system32\drivers\k57nd60a.sys Kernel Driver Yes Manual Running OK Normal No Yes[/quote]

 

I used reset and save files. Chkdsk, SFC, and DISM all said okay. I will slowly go through the rest of your checklist.

Thanks Ken. I sent for a new keyboard.

 

Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz Processor

Dell Inc. 0C2KJT Motherboard

Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS

(1) Generic- SM/xD-Picture USB Device (2) Generic- Compact Flash USB Device (3) Generic- SD/MMC USB Device (4) Generic- MS/MS-Pro USB Device (5) ST31000528AS ATA Device

Default System BIOS

Intel(R) HD Graphics

8.00 GB 7.80 GB

(1) Intel(R) Display Audio (2) Realtek High Definition Audio

 

When viewing the threads they constructed the website so that multiple viewers could click on "My Computer".
This will allow viewers to stay on the current post rather that have to go back to the beginning and read each post to find the computer specifications.

Please update the 'My Computer" section so that others can view the computer specs:

How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums




For all tests please post images and results into the thread.
Again this will make it easier for multiple viewers.

 

Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>

 

After the 2 misbehaving drivers are replaced plan to use a tool to test all of the non-Microsoft drivers.

These links are to learn about bsod and windows driver verifier.
Let us know your progress with the drivers and the links.
Additional information will be posted after you have installed the drivers so that you understand how to use windows driver verifier.


BSOD Finding and fixing them - Microsoft Community
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums

 

The problem is solved. It was a hardware problem, not software. The F1 key on my keyboard was intermittently shorting out. Once I cleaned my keyboard, everything started working normally. I want to thank zbook and Ken for their help.