Windows 10: BSOD after closing games. Minidumps point to EasyAntiCheat as the culprit?

Hello, I have been at this for days and I need help. I recently bought a brand new setup, here are the specs to get that out of the wayi7-14700KASUS PRIME Z790-V GAMING WIFI4070 Super32GB RAM DDR5Every time I close a game after playing it for a but I get a BSOD with the MEMORY_MANAGMENT error, but ONLY after closing the game. I at first thought this was a possible hardware issue but all tests on the RAM and SSD have came back fine. I did a Bluescreen Reader on the Minidumps and they point to EasyAntiCheat as the cause. I would just love some guidance here because I am at a total loss. Thank y

:)

 

Help me read minidump file **EASYANTICHEAT CRASHING MY PC**

Dear PCLOW_154,

Welcome to the Microsoft Community



Thank you for reaching out to us for assistance with your issue involving the EasyAntiCheat system and the associated minidump file. I understand how crucial it is to resolve crashes that affect your PC's performance, and I'm here to help you through the process of analyzing and addressing this problem.

Based on the minidump analysis you provided, the issue has been identified as a KMODE_EXCEPTION_NOT_HANDLED (1e) error, which is typically related to a driver or hardware conflict. The specific module causing the exception is EasyAntiCheat.sys, and the faulting function within this driver is indicated by the symbol name and the offset provided.



To address this issue, I recommend the following steps:

1. Update or Reinstall EasyAntiCheat: Sometimes, simply updating the EasyAntiCheat software can resolve these issues. Please check if there is an update available for the EasyAntiCheat software from the official website or through the game that uses it. If updating does not resolve the issue, try completely uninstalling and then reinstalling EasyAntiCheat.
   
2. Check for Driver Updates: Ensure that all your drivers, especially graphics and chipset drivers, are up to date. Outdated drivers can often lead to system instability. Please go to the official website of your computer hardware manufacturer to download the latest driver and install it.
   
3. Run System File Checker: Corruption in Windows system files could also lead to such crashes. You can use the System File Checker tool to repair missing or corrupted system files. Run the following command in an elevated Command Prompt: sfc /scannow.
   
4. Consult with the Software Vendor: If the problem persists, it might be useful to contact the support team of the game or application that uses EasyAntiCheat. They may provide additional support or patches to fix the issue.
   

If you have tried the steps above and the issue still persists, please provide us with the updated minidump files or any additional error messages you receive. Your detailed feedback is crucial for us to assist you better.

We appreciate your cooperation and patience as we work together to solve this problem. Please do not hesitate to contact us if you need further assistance.



Best Regards,

Martin | Microsoft Community Support Specialist

 

Can't run games that run on EasyAntiCheat...

Thank you for your reply Ganesh! I really appreciate it.

There is one issue if i remove EasyAntiCheat (which is an anti cheat software for a lot of games) I cannot run any games that are powered by it for example: Fortnite, Apex Legends etc.

I tried to remove it but then it says that the game can't run because I don't have EAC installed...

I have made an exception for EasyAntiCheat on AVG but that didn't work.Should I consider making an exception for the whole game?

 

BSOD REGISTRY_ERROR blue screen

Hi, thank you so much for that information, as per checking and analyzing the DMP files, there is an error with EasyAntiCheat.sys, this is an app for your games to run with integrity, and for us to sort out the issue, kindly follow the steps below:

Uninstall EasyAntiCheat:

Press the Windows key + R and type in:

%appdata%\easyanticheat

Then hit OK

Delete the EasyAntiCheat folder then restart the PC and check.

Note: If you have third-party anti-virus I suggest to uninstall it as well and if none works, I suggest to reinstall the game.