Windows 10: BSOD after installing KB4497165 (intel microcode) 20H2 build 19042.685

Hello guys,

After installing the update "KB4497165" (intel-microcode update) my system started to crash randomly. I opted to uninstall it and it worked fine. by that time, I was on W10 2004 but I guess when I updated to 20H2 build 19042.685 that "KB4497165" was included and the issue started again.

I opted to turn off intelppm.sys in the registry entry and that reduced the total numbers of BSOD, but the issue still persists.

My system is an Intel XEON x5460 3.16ghz @ 3.96ghz with 6GB of DDR2 ram on an ASUS p5q Deluxe. It might seem that the issue is because it is overclocked, but as I said, immediately after uninstalling that update, everything went ok again. I tested all ram stick one by one with memtest 3 passes and none of them were showing any problems.

My question is (Besides if you guys know the solution), how an update that in theory does not alter that CPU (it is not listed in the update) could cause that issue? I hope that I have not to downgrade to W10 1909 or 2004.

anyway, before disabling intelppm.sys this is what whocrashed reported back

crash dump file: C:\WINDOWS\Minidump\120620-15484-01.dmp
This was probably caused by the following module: intelppm.sys (0xFFFFF80B2C5A1025)
Bugcheck code: 0xD1 (0xFFFFA619EABD8A28, 0xFF, 0xFF, 0xFFFFF80B2C5A1025)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\intelppm.sys
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: Processor Device Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

after disabling it

crash dump file: C:\WINDOWS\Minidump\122220-19890-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5780)
Bugcheck code: 0xA (0xACDAA46212, 0xFF, 0x7, 0xFFFFF801801F77EE)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.


What do you think guys?

Thanks in advance for your help.

Crashlog collected with v2 Log collector

DESKTOP-EV1JO35-(2020-12-22_15-46-26).zip - Google Drive

:)

 

KB4497165 Intel microcode updates for Windows 10 1903 and 1909 Sept. 1 Win Update

This update manually installed on 2 Ivy Bridge machines.
If you scroll down, they are in the detailed list.

 

KB4497165 Intel microcode updates for Windows 10 1903 and 1909 Sept. 1 Win Update

Brink

This KB4497165 microcode update has just gotten a re-release TH 1/30/2020 that has the following:

all other intel microcode updates for other Win10 versions will also follow suit with the recent revision

 

KB4497165 Intel microcode updates for Windows 10 1903 and 1909 Sept. 1 Win Update

Thank you, Brink and all.

My MicroCenter (Clever) PowerSpec 1510 laptop has:

• Intel® Core i7-7700HQ 2.80GHz w/ Intel HD Graphics 630
  • Kaby Lake H architecture (7th generation Core)

From reading this entire thread... it appears I may better off to wait before installing this KB4497165: Intel microcode update.

Agree or not?

Thank you,

~ Alan