Windows 10: BSOD after Netflix

I had noticed that when I tried to play any video from Netflix, it crashed. It doesn't matter if I use edge or firefox or the app.

Any Ideas?

Here some random items from event viewer
Code: Log Name: System Source: Microsoft-Windows-DistributedCOM Date: 23/07/2018 00:23:35 Event ID: 10016 Task Category: None Level: Error Keywords: Classic User: SYSTEM Computer: AlienwareM14xR2-Win10Pro Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID Windows.SecurityCenter.WscBrokerManager and APPID Unavailable to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /> <EventID Qualifiers="0">10016</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2018-07-22T21:23:35.535030300Z" /> <EventRecordID>20297</EventRecordID> <Correlation /> <Execution ProcessID="1052" ThreadID="1992" /> <Channel>System</Channel> <Computer>AlienwareM14xR2-Win10Pro</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="param1">application-specific</Data> <Data Name="param2">Local</Data> <Data Name="param3">Launch</Data> <Data Name="param4">Windows.SecurityCenter.WscBrokerManager</Data> <Data Name="param5">Unavailable</Data> <Data Name="param6">NT AUTHORITY</Data> <Data Name="param7">SYSTEM</Data> <Data Name="param8">S-1-5-18</Data> <Data Name="param9">LocalHost (Using LRPC)</Data> <Data Name="param10">Unavailable</Data> <Data Name="param11">Unavailable</Data> </EventData> </Event>[/quote] Code: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 23/07/2018 00:21:31 Event ID: 1001 Task Category: None Level: Error Keywords: Classic User: N/A Computer: AlienwareM14xR2-Win10Pro Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffb90fa6200000, 0x0000000000000011, 0xffffb90fa6200000, 0x000000000000000c). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: caf64eb2-2087-45f1-a0ca-80afbf90fef5. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-07-22T21:21:31.225772700Z" /> <EventRecordID>20286</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>AlienwareM14xR2-Win10Pro</Computer> <Security /> </System> <EventData> <Data Name="param1">0x00000050 (0xffffb90fa6200000, 0x0000000000000011, 0xffffb90fa6200000, 0x000000000000000c)</Data> <Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data> <Data Name="param3">caf64eb2-2087-45f1-a0ca-80afbf90fef5</Data> </EventData> </Event>[/quote] Code: Log Name: System Source: BTHUSB Date: 23/07/2018 00:21:13 Event ID: 34 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: AlienwareM14xR2-Win10Pro Description: The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="BTHUSB" /> <EventID Qualifiers="32773">34</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-07-22T21:21:13.583018000Z" /> <EventRecordID>20263</EventRecordID> <Channel>System</Channel> <Computer>AlienwareM14xR2-Win10Pro</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>0x491f7fffff</Data> <Data>0x1fffffff</Data> <Binary>00000000030028000000000022000580000000000000000000000000000000000000000000000000</Binary> </EventData> </Event>[/quote] Code: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 23/07/2018 00:21:04 Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: AlienwareM14xR2-Win10Pro Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>6</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000400000000002</Keywords> <TimeCreated SystemTime="2018-07-22T21:21:04.033166800Z" /> <EventRecordID>20245</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>AlienwareM14xR2-Win10Pro</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">80</Data> <Data Name="BugcheckParameter1">0xffffb90fa6200000</Data> <Data Name="BugcheckParameter2">0x11</Data> <Data Name="BugcheckParameter3">0xffffb90fa6200000</Data> <Data Name="BugcheckParameter4">0xc</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> <Data Name="Checkpoint">0</Data> <Data Name="ConnectedStandbyInProgress">false</Data> <Data Name="SystemSleepTransitionsToOn">0</Data> <Data Name="CsEntryScenarioInstanceId">0</Data> <Data Name="BugcheckInfoFromEFI">false</Data> <Data Name="CheckpointStatus">0</Data> </EventData> </Event> Code: Log Name: Application Source: Application Error Date: 23/07/2018 00:26:12 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: AlienwareM14xR2-Win10Pro Description: Faulting application name: dxdiag.exe, version: 10.0.17134.1, time stamp: 0x55965343 Faulting module name: DivX.dll, version: 5.0.5.830, time stamp: 0x3ea73f16 Exception code: 0xc0000005 Fault offset: 0x001b6001 Faulting process ID: 0x3304 Faulting application start time: 0x01d422029431a6bd Faulting application path: C:\Windows\SysWOW64\dxdiag.exe Faulting module path: C:\Windows\System32\DivX.dll Report ID: 6fa0249f-6cb2-4640-a785-877a7335c3a4 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-07-22T21:26:12.454372500Z" /> <EventRecordID>24025</EventRecordID> <Channel>Application</Channel> <Computer>AlienwareM14xR2-Win10Pro</Computer> <Security /> </System> <EventData> <Data>dxdiag.exe</Data> <Data>10.0.17134.1</Data> <Data>55965343</Data> <Data>DivX.dll</Data> <Data>5.0.5.830</Data> <Data>3ea73f16</Data> <Data>c0000005</Data> <Data>001b6001</Data> <Data>3304</Data> <Data>01d422029431a6bd</Data> <Data>C:\Windows\SysWOW64\dxdiag.exe</Data> <Data>C:\Windows\System32\DivX.dll</Data> <Data>6fa0249f-6cb2-4640-a785-877a7335c3a4</Data> <Data> </Data> <Data> </Data> </EventData> </Event>[/quote] [/quote]

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

netflix icon disappeared from start screen

Hello,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I suggest you to try the steps given below and check:

• 
  Type Netflix in the search bar and hit
  enter.
  
• 
  Right click on Netflix and select the option
  pin to start.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith