Windows 10: BSOD after opening Steam software

Discus and support BSOD after opening Steam software in Windows 10 Software and Apps to solve the problem; I have been getting the BSOD after opening a specific steam game. after reinstalling the game it went away then came back the next day. I reinstalled... Discussion in 'Windows 10 Software and Apps' started by BrandonHoffmann, Oct 5, 2024.

  1. BSOD after opening Steam software


    I have been getting the BSOD after opening a specific steam game. after reinstalling the game it went away then came back the next day. I reinstalled all of steam and it was fine for 1 day then I started getting it on a different game. The new game has a launcher so when you press play on steam the launcher opens and you press play on that and the game opens. The BSOD would appear right as the launcher was opening.background: Before this started I had an issue where if I updated my graphics card drivers my computer would be sent into a boot-loopHere is what I tried:Updated Bios - NothingDownl

    :)
     
    BrandonHoffmann, Oct 5, 2024
    #1

  2. BSoD when opening Steam

    It started March 28 when I tried opening Steam, it went to the updating window then after it extracts and finish installing the update, the window closes then I encounter the BSoD. After restart, I see the Steam icon on my desktop and when I click it (even if I run it as administrator) the update window appears, closes, then BSoD, restart. This issue seems to be common with Steam and I looked up at many community posts (Steam, Reddit, and Microsoft) regarding this and tried the solutions given but I still encounter the BSoD.

    Things I've done so far, in no particular order:

    • Run Steam as administrator
    • Uninstall and reinstall Steam (Already done this for like around 15 times and every time I reinstall, guess what, yep, BSoD)
    • Delete Steam folder in ProgramFiles/CommonFiles
    • Update GPU drivers on NVIDIA GeForce Experience
    • Uninstall Display adapter driver then restart
    • Check for Windows updates in Settings
    • In-place upgrade of Windows 11 (Optioned to keep my files. I tried it thrice, first try failed and showed error code 0xC1900101 - 0x2000c then freed up some space to around 113Gb on the C:\ drive. Second try failed with the same error code then I tried to uninstall Bitdefender and Malwarebytes antivirus. The third try went haywire and experienced error code 0xc0000225 and corrupted something with the boot files)
    • CMD for sfc scan and DISM (No errors found)
    • Used Windows Memory Diagnostic Tool (No errors found)
    • Installed WinDbg to see dump files. It was my first time to try and check dump files and too dumb to understand things written in there but I saw something about steamxbox.sys
    • Used Autoruns.exe to disable/untick the steamxbox.sys driver (I encountered a much worse problem wherein after removing the driver then restarting my laptop, it went to sign-in screen but neither the keyboard or trackpad or external keyboard and mouse worked so I can't use it but keyboard and trackpad works after 2 or restarts and entered a blue screen where I can go for system restore and choose a restore point. After system restore, steamxbox.sys is ticked again)

      Since I can't even open Steam, I can't remove steamxbox.sys under the xbox controller support settings in Steam.

      I also manually checked the Device Manager and saw that every driver under Human Interface Device have the steamxbox.sys listed on their driver details.
    • Reinstalled antiviruses and did a complete system scan and came out clean (This procedure may be irrelevant with my problem but an article suggested it since I also experienced Wdf01000.sys BSoD)
    NOTE: My laptop is undervolted to -0.120V using Intel XTU since I experience temp issues when gaming but I've reset it back to default 0V and done all the solutions mentioned above (except Autoruns) but still experiencing KMODE_EXCEPTION_NOT_HANDLED BSoD whenever I try to reinstall Steam.

    Here is the dump file and msinfo file: Minidump

    The dump files from March 28 and 29 are missing from the minidump folder and only 5 dump files are present which is dated March 30. So some of the BSoD I encountered throughout experimenting to fix this might not be recorded on the dump files I uploaded. To list some that I can still remember, I had WHEA_UNCORRECTABLE_ERROR, IRQL_NOT_LESS_OR_EQUAL, and UNEXPECTED_KERNEL_MODE_TRAP BSoDs.

    Please help me with this problem. I only want to play my games on Steam.
     
    EtherealDarkFlame, Oct 5, 2024
    #2
  3. steam problem

    Hi,

    There are a lot of possible reasons why your steam game is not opening. One of which is having a corrupted game file. To resolve this concern, we suggest that you follow the steps below:

    Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Windows Store. To do this, you may refer to the link below:

    Click here

    Step 2: Reset the game from the Settings menu.

    • Click Start and click Settings.
    • Select System.
    • Select Apps and features.
    • Find the game and click Advanced options.
    • Click Reset. You need to restart your computer to let the changes take effect.

    Step 3: Try to uninstall and reinstall the game.

    If the issue persist, we highly recommend that you contact Steam support for additional troubleshooting steps.

    Should you need further assistance, feel free to post anytime.
     
    Wilfred Mac, Oct 5, 2024
    #3
  4. BSOD after opening Steam software

    Unable to Open Steam Games

    Hi Antonio,

    Thank you for posting in Microsoft Community.

    This issue could occur if your graphic drivers are incompatible with the Operating system.

    I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.


    • Open Device Manager.

    • Expand ‘Display Adapter’.

    • Locate the display driver.

    • Right-click on the display card listed and click on ‘Update Driver Software’
    If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

    Follow the steps provided below to install the drivers in compatibility mode:

    • Right-click on the driver setup file and click on ‘properties’.
    • Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Operating system from the drop down.
    • Click on ‘Apply’ and click ‘OK’ and run the file to install it.

    Hope it helps. Please reply to us with the status of the issue.

    Thanks.
     
    Anil Madishetty, Oct 5, 2024
    #4
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BSOD after opening Steam software

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