Windows 10: BSOD (after plugging in an HDMI external monitor to a lenovo legion laptop and using it for...

Hello everyone,


I have what I believe is a serious issues with my windows laptop here. Often, I get a BSOD (blue screen of death) with an error: VIDEO_DXGKML_FATAL_ERROR, whenever I plug in my external HDMI monitor to my laptop. But I don't get this bsod right away after plugging-in the monitor. The error can occur anytime randomly during operation.


Here is a minidump that I generated using bluescreenview:

Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
dxgkrnl.sys dxgkrnl.sys+2a42e7 fffff806`50640000 fffff806`509b4000 0x00374000 0xacf9abf2 12/17/2061 1:13:54 PM Microsoft® Windows® Operating System DirectX Graphics Kernel 10.0.18362.387 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\drivers\dxgkrnl.sys
ntoskrnl.exe ntoskrnl.exe+370030 fffff806`36400000 fffff806`36eb6000 0x00ab6000 0xfc9570f2 4/14/2104 11:36:50 PM Microsoft® Windows® Operating System NT Kernel & System 10.0.18362.418 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe
watchdog.sys watchdog.sys+41a0 fffff806`519c0000 fffff806`519d6000 0x00016000 0x21474799 9/11/1987 2:45:13 AM Microsoft® Windows® Operating System Watchdog Driver 10.0.18362.1 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\drivers\watchdog.sys

Any help would be much appreciated I need to fix this issue fast tho... Thank you all in advance!

:)

 

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Hi Bill,

To fix this issue, you can try the steps below:

• Plug in both ends of the HDMI without the laptop on.
• Turn the external monitor on and set to HDMI screen.
• Boot up your laptop from a shutdown position (not restart).
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You can also refer to the article in this
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Let us know how it goes.

 

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