Windows 10: BSOD after trying to install a game from the Xbox application

Hi there, I made a quick search and I can tell other people around the world I'm French are having the same problem.Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.Precision : My games are stored on an internal SSD.Had a first BSOD with the error code "Thread system exception not handled"Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"I then uninstalled my anti-virus, as I read it was often related to this and rebooted.BSOD again.Went to safe boot again, running a sfc scannow a

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remove game data from xbox game in windows 10

I appreciate your reply. It seems that the game progress was saved to your Xbox account associated on your computer that's why you can't play the game from the beginning. I recommend that you remove the account on your computer by performing the following
steps:

1. Press the Windows icon, then select the gear icon to access Settings.
2. Select Accounts.
3. Under Email & app accounts, click the Microsoft account, then click Remove.

I also suggest that you reset the Xbox app on your computer so that we could ensure that no account is linked to it. To get started, kindly follow these steps:

1. Press the Windows key, then select the gear icon to access Settings.
2. Go to Apps.
3. Under Apps & features, locate the Xbox app.
4. Click the Xbox app, then select Advanced options.
5. Click Reset.

Let us know if that works for you. We'd be glad to further assist you.

 

re install microsoft xbox games on windows 10

Hello... I followed your instructions but I think there is a bigger problem... When I purchased my laptop Windows 8 was the operating system and the XBOX games were loaded at the time. I then upgraded to Windows 10 and had some trouble with the games but
at least I could play most of them. on Jan. 3rd of this year I had a major Malware problem and had to have my laptop cleaned and restored. I did not realize that I didn't have the xbox games until recently. When I went to my xbox account, I saw the list of
all the games that belonged to me, but when I went to install any of the games, the system did nothing. It was as if the system found that the games were already there or something but I can't seem to find them on my laptop. When I look at the list of games,
there is nothing there. So know I'm really confused. What would you suggest I do.
Thank you,
Bernadine

 

installing a game

Hi,

Thank you for posting your query in Microsoft Community.
We regret the inconvenience caused to you.


Please try the steps given below and check if the issue persists:

Step 1:

I suggest you to right click on the game and try to run as administrator and check.

Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

Follow the steps below on how to install game in compatibility mode:

1. Download the game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the game and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the game install and then check the functionality.

Hope this helps.

Thank you.