Windows 10: BSOD and Dump File Help

Good evening,


I am trying to diagnose a current BSOD issue. I have reinstalled windows twice after backing up information and kept my applications to a minimum for installation and troubleshooting. I have downloaded all of the current updates for windows and I am occasionally getting a BSOD or a simple restart when I wake the computer back up.


The dump file can be located here: https://1drv.ms/u/s!Ag5EHlpzWsx4go8H_NEFWZD7xsfCLQ?e=LCo5oX


I have also run the windows debug tool and I am looking at it and it seems that the TeeDriverW8x64.sys is what is causing this. Is this correct? Any assistance would be appreciated before I go the route of getting a licensed tech to take a look.

:)

 

BAD_POOL_HEADER BSOD, Dump File attached


Hi Groggubus,

Welcome to the 10forums

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please follow this suggestion for the BSOD

1. Please open BitDefender and go to the modules,
2. Go to the firewall settings,
3. Uncheck 'Block port scans in the network',
4. Reboot your system <-- IMPORTANT

 

BSOD Help - dump files attached

Hi William,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. I will certainly help you with this. The dumpfiles you have provided is not enough to find the root cause of the BSOD.
Kindly provide full dump file for better assistance.

I appreciate if you answer few questions to narrow down the issue.

• What is the make and model of your computer?
• What error message are you getting with BSOD?
• Are you able to boot the computer to the desktop?

I suggest you to Update the Windows 10 Drivers and check if it help.

Please refer to the below article “How to: Install and Update drivers in Windows 10”by Mr. Andre Da Costa to update the drivers:

How to: Install and Update Hardware Drivers in Windows 10

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

BSODs with no dump file created

I get a UNEXPECTED_STORE_EXCEPTION bsod whenever I'm playing Apex Legends or while using Origin launcher.The the main issue I'm facing is that there are not dump files created after this bsod.I have setup my dump config according to this thread:Intermittent BSODs with no dump file created
I also tested it using a manual crash in Who Crashed and the dump was successfully created for this crash but it doesnt work for UNEXPECTED_STORE_EXCEPTION. Please help

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Can anyone suggest any ways I could solve this please