Windows 10: BSOD and random shutoffs on AN515-58

Discus and support BSOD and random shutoffs on AN515-58 in Windows 10 Gaming to solve the problem; I have an Acer Nitro 5 and I have been having issues with it randomly shutting off and BSODs. It could occur at almost any time such as during sleep,... Discussion in 'Windows 10 Gaming' started by Sakmonee Eang, Jul 3, 2024.

  1. BSOD and random shutoffs on AN515-58


    I have an Acer Nitro 5 and I have been having issues with it randomly shutting off and BSODs. It could occur at almost any time such as during sleep, idle, and gaming. The minidumps are uploaded to the onedrive folderI also have gotten this "A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event." in event viewer. The XML is uploaded to the onedrive folder attachedBSOD MinidumpsI would appreciate if anyone help me diagnose and find the issue

    :)
     
    Sakmonee Eang, Jul 3, 2024
    #1
  2. ARC
    Arc Win User

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  3. Ztruker Win User
    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
    Ztruker, Jul 3, 2024
    #3
  4. BSOD and random shutoffs on AN515-58

    JananiDhana, Jul 3, 2024
    #4
Thema:

BSOD and random shutoffs on AN515-58

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