Windows 10: BSOD and uploading dmp files.

Hello,


Since a few weeks I am getting BSODs randomly when I boot or reboot my computer.


I have tried reinstalling windows 10 pro (64bit) but the crashes still occur. It is not always when I boot, sometimes it al goes ok.

While looking on the web I found the page to use the driver verifier.


https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983


I followed the instructions on how to set it up and use it and as soon as i rebooted I got the crash again.


Now I want to upload the dmp files so that people might be able to help me.

I read in this article what files to upload by OneDrive:

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/bsod-finding-and-fixing-them/1939df35-283f-4830-a4dd-e95ee5d8669d


They are on my OneDrive but how do i get them to the people mentioned in the article?

:)

 

BSOD keeps happening - i have a DMP file

Hi,



Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.



To begin with troubleshooting I would like you to answer the following question:

Could you please provide the make/model of your laptop?



I would suggest you to follow the steps below:

Method 1:

I would suggest you to follow the below links and check if it helps:



BSOD Finding and fixing them



http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors



if issue still persists,

Method 2:

Please upload dump files, To upload the dump files refer the
The procedure for finding and uploading the DMP files



Please get back to us with updated status, we will be happy to assist you.

 

BSOD with DMP files and MSInfo

I have used the verifier app and collect the dmp files along with the MSInfo32.

I been receiving the BSOD for a bit and I had the motherboard replace at the Company's helpdesk requested it. I knew that was not the issue. I know is a driver issue but don't know how to fix it and what is exactly causing the issue. I believe is the Cisco
VPN software that is causing it.

When the BSOD happened under the verifier app the

DRIVER_VERIFIED_DETECTED_VIOLATION (xxxxx.sys) The xxxx.sys is the name of the driver that caused the crash.
If it is listed please note it and tell us what it is.

the xxxx.sys was something like vpnxxx64.sys I believe..can't remember it exactly.

here is the link to OneDrive to see the DMP files and the MSInfo32 files.

022417-11640-01.zip

 

BSOD with DMP files and MSInfo

I received the laptop from our internal help desk after they configured it from a new purchase.

I started to get the BSOD from the word go.

I did move the personal folders (my doc, pics, etc) to the D drive to save space on the C (SSD).

since then they (internal help desk) has

reinstalled Symantec, Cisco VPN

reinstalled Windows 10 from Lenovo.

Lenovo tech replace motherboard

I have uploaded the DMP files to the link above (OneDrive).

does the dmp file stated what driver is causing the issue?

this only happens when I first start my day and the laptop is turned on from hibernation and the Cisco VPN appears to try to connect and then I get the BSOD.

thanks