Windows 10: BSOD Asus ROG Zypherus G14 while gaming and normal workload

Hello,


I'm having BSOD at least 1 time per day, doing gaming and/or normal workload browsing, youtube, etc.

Alreadu got the dmp files and as far as I can see its always related with ntoskrnl.exe.


https://drive.google.com/folderview?id=1H2EpEmCQ_VW2z1nBDpXBig99Vwjcn8dv


Already tried to run memory diagnostic and cpu but so farm nothing and Myasus software says that at hardware level, it's all good.


Any idea what can be?


Best regards

:)

 

CES 2020: ASUS unveils Zephyrus G14 and Ryzen TUF Gaming laptop

Source: CES 2020: ASUS unveils Zephyrus G14 and Ryzen-powered TUF Gaming laptops | Windows Experience Blog

 

Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

I just bought Asus ROG Zephyrus g14. I could use fingerprint scanner when I first setup my laptop. But after some updates, I can't use Windows hello fingerprint sign on. It is not detecting the hardware. Though I installed Goodix driver, it's still showing
same error.

Thanks,

Abhishek

 

Zephyrus G14 BSOD / log inside / critical process die

I have got this laptop (Zephyrus G14 GA401II) for almost two weeks now and I have been getting the blue screen of death many times.

There are 3 scenarios I found when the BSOD occurs.
1. After long close-lid sleep and the ASUS ROG logo comes up.
2. After long shut down and the ASUS ROG logo comes up.
There is also one time when the BSOD occurs, my screen turns black for the entire time and then after the restart, the screen turns back on normally.

I don't get the BSOD every time I wake the computer up from sleep or power it up, even if I let the laptop sleeps for a couple of hours or shut down overnight. I don't know if it's a matter of luck or not. There is not once I get the BSOD during normal using. I think If I don't get BSOD after logging in for a couple of minutes, the machine will run fine for the entire use of that day because there is not once the BSOD occurs during gaming or normal usage.

Things I have done so far:
- Ran -/SFC scannow
- Update all drivers / Windows update (If I don't miss any)
- Remove Third parties Antivirus
- Ran SSD bad sectors check
- Ran Windows Memory Diagnostic

I also used WinDBG to check the image name and It's mostly ntkrnlmp.exe and ntdll.dll once
Process name I found during bug check is: svchost.exe (2 times), csrss.exe (2 times), services.exe
I don't know if that helps.

Here is the log file from the V.2 collector program.
LAPTOP-44GLE3QT-(2020-12-02_12-58-25).zipLAPTOP-44GLE3QT-(2020-12-02_12-58-25).zip

Thanks!

P.S. My BSOD error is CRITICAL_PROCESS_DIED