Windows 10: BSOD at random intervals, error code 0x00000050

Hi,

I've had this Dell laptop for about a year. A few months ago, it started blue screening, pulling a "PAGE_FAULT_IN_NON_PAGED_AREA" message, along with the bug code 0x00000050. I downloaded BlueScreenView, to find that the error apparently originated in ntoskrnl.exe, but I'm not sure how to fix it. I did a memtest, but it came back clean. About two months ago, I tried speaking to Dell, and after remotely accessing my system and scanning for errors, the only thing they could tell me is that the system had to be wiped. I didn't want to do that, and it stopped doing it for about a month and a half, so I figured it was fine, maybe just some sort of fluke or something. For different reasons, I wiped the system about a week ago. My issue started again last night. It's blue screened twice in the last 12 hours, pulling the same error codes and messages as before.

As per instructions, I've uploaded my dump file. If you need anymore information, let me know and I will gladly give it.

Thanks in advance for any help you can give.

:)

 

Windows 10 BSOD at random intervals

Hi BalticUser,

I need more information so that I can identify the cause of the issue. Have you recently made any changes like updates, installed a software, etc... before this issue happened?
I suggest that you perform a clean boot to disable non-Microsoft services and check if the issue persists. For steps on how to perform a clean boot, click here.
After troubleshooting, refer to How to reset the computer to start normally after clean boot troubleshooting found in the same article.

Looking forward to your response.

 

Windows 10 BSOD at random intervals

Hello,

I keep getting "IRQL not less or equal" and "attempted to write readonly memory" BSODS.

System information and mini dump file can be found here: BSOD – Google Drive

System runs smoothly in safe mode, RAM verification did not return any errors.

Any help is appreciated.

 

You appear to be running illegal software. Please remove it then run DM_Log_collector and upload the zip file again.

 

Sorry. Here is the updated dump file. I've blue screened 3 more times since I posted this message, once with BSV telling me the issue was caused by the driver ndis.sys (though with the same error message and code,) the others still saying caused by ntoskrnl.exe.

 

All the dumpfiles of december are:
Code: BugCheck 50, {ffffe380006f56d8, 0, fffff80368cab832, 2} *** WARNING: Unable to verify timestamp for bcmwl63a.sys *** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys[/quote] Driver Description: Broadcom 802.11 Network Adapter wireless driver
Driver Update Site: OEM


Update this driver from your supportpage http://www.dell.com/support/home/us/...laptop/drivers under network.
You have Name [00000001] Dell Wireless 1704 802.11b/g/n (2.4GHz)

Advice: update all your other drivers to the latest version from this supportpage.

 

Driver Description: Broadcom 802.11 Network Adapter wireless driver
Driver Update Site: OEM


Update this driver from your supportpage http://www.dell.com/support/home/us/...laptop/drivers under network.
You have Name [00000001] Dell Wireless 1704 802.11b/g/n (2.4GHz)


Advice: update all your other drivers to the latest version from this supportpage.[/quote] Cheers! *Smile

In addition to updating the network driver, I let Dell update run to check for outdated drivers, it found four, plus an outdated BIOS. Let it download and install all of them. So far, so good - but I literally just updated everything and restarted, so I will let you know about the BSOD situation tomorrow. Will let the laptop run all night tonight to see if it blue screens. Thanks for the assist!

 

Well, I let the computer run all night, and everything was great until about 4 am. It appears the previous issue has been corrected, but I'm now getting a new error. It's only blue screened the once so far, and the error I get is "memory_management" with error code 0x0000001a, and according to BSV, it was caused by tcpip.sys. Here are the dump files that I just pulled. Thanks in advance for any help.

 

The last dumpfiles is
Code: BugCheck 1A, {4477, deadbf07, 0, 0} *** WARNING: Unable to verify timestamp for bcmwl63a.sys *** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption Followup: memory_corruption[/quote] Usual causes:* Device driver, memory, kernel
As you can see it again blames your Dell wireless driver.
Only this time also there is a mentioning ofwin32k.sys. This is a windows system driver, Driver Description: Full/Desktop Multi-User Win32 Driver - in System 32 folder (name changed to Full/Desktop in Win10TP)

Are you using a particuliar program or ? around the time the BSODs is/are happening.

To be sure there are no problems with windows system files .
Use SFC to check and repair windows systemfiles.

See this tutorial SFC /SCANNOW Command - Run in Windows 8
SFC Command - Run in Windows 10 - Windows 10 Tutorials

Maybe it is also useful to test your memory again. with memtest 86+.
Memory Test.
Please start with diagnosing the system RAM first. You can use the free tool "Memtest86+" to stress test the RAM.

How to run "Memtest" - RAM - Test with Memtest86+ - Windows 7 Help Forums
MemTest86+ - Test RAM - Windows 10 Tutorials
Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory Diagnostic Tool

You can stop the test even if a single error is found during the test. Otherwise continue the test for 8-10 passes and post a screenshot with next reply. 8 passes is the recommended bare minimum but more passes will give better result.

 

Usual causes:* Device driver, memory, kernel
As you can see it again blames your Dell wireless driver.
Only this time also there is a mentioning ofwin32k.sys. This is a windows system driver, Driver Description: Full/Desktop Multi-User Win32 Driver - in System 32 folder (name changed to Full/Desktop in Win10TP)

Are you using a particuliar program or ? around the time the BSODs is/are happening.

To be sure there are no problems with windows system files .
Use SFC to check and repair windows systemfiles.

See this tutorial SFC /SCANNOW Command - Run in Windows 8
SFC Command - Run in Windows 10 - Windows 10 Tutorials


Maybe it is also useful to test your memory again. with memtest 86+.
Memory Test.
Please start with diagnosing the system RAM first. You can use the free tool "Memtest86+" to stress test the RAM.

How to run "Memtest" - RAM - Test with Memtest86+ - Windows 7 Help Forums
MemTest86+ - Test RAM - Windows 10 Tutorials
Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory Diagnostic Tool

You can stop the test even if a single error is found during the test. Otherwise continue the test for 8-10 passes and post a screenshot with next reply. 8 passes is the recommended bare minimum but more passes will give better result.[/quote] With the blue screens before, it was completely random. Didn't matter if I was running a game, Chrome, Skype, Utorrent, or any combination of them. With the memory_management BSOD, it happened while I was running Utorrent with an active download and Skype running in the BG (not being used, but running. I hardly ever turn off Skype.) I haven't turned Utorrent back on since the single memory_management BSOD and haven't BSOD'd since, though it's worth mentioning that a lot of that non-BSOD time was spent running memtest.

I ran the SFC scan requested, and it found nothing wrong. That was the first thing I did after seeing this message yesterday.

I ran memtest for 10 and a little over a quarter passes (which took about 14 and a half hours) and it found no errors.

Attachment 112938