Windows 10: BSOD at Random

Hi

First time posting. Everything was good until I updated my GeForce Game Ready Driver for my GTX 1080 Max-Q. The version(s) in question is: 418.91 - WHQL and possibly the older version 418.81 - WHQL.



For better context. My laptop is almost constantly on and is connected to my Soundbar via HDMI almost all the time to view movies and shows. 4



FIRST TIME (THIS IS LONG):
When I update, I always chose to do custom and perform a clean install as I like it to have no interference with previous versions. However, lately, I would sometimes when I return to my computer, I find it to have restarted by itself. After a few instances I check Event Viewer and saw a 'DUMPFILE' was created so I assume it was BSOD. I've only briefly read it and my knowledge of them isn't very good but I inferred it was to do with the graphics drivers. So I proceeded to uninstall the drivers from 'Device Manager', selecting 'Delete the driver software' as well and restarted. I downloaded and installed the newest set of drivers at the time, also selecting a clean install because why not. It failed for some reason so I restarted and installed it again (again, selecting clean install). After I restarted, none of my audio worked! Both internal (from the laptop, even ASUS boot up sound) and external (HDMI to the Soundbar). I pretty much repeated the process for a long time and I gave up so did a 'System Restore' to a time well before the driver update. After that, the external sound worked but the internal ones didn't. So I then proceeded to reinstall the internal driver (Realtek). No luck. As a saving grace I booted up the BIOS but couldn't find anything useful but I though "might as well do something" so pressed restore default and saved and exit and now everything works.


Now that was I quite a bit a go and silly me decided to install the latest driver (418.91 - WHQL) recently. Note that I am unsure which versions were involved in that story but I provided it to give some background



SECOND STORY (NOW):
With the latest drivers (418.91 - WHQL) I also notice the random restart of the computer and Event Manager does reveal a 'DUMPFILE'. It's less frequent but does happen. I pretty much did the same thing, reinstalled the drivers although this time uninstalling them first using REVO Uninstaller and deleting remnants. Same thing happens when I select clean install, presents an failed error so I just restart and install no problem. This time round the audio is working fine except the external audio refuses to enable Dolby Atmos for Home Theater. I've tried plenty of times reinstalling both the drivers and the 'Dobly Access' app. I decided to install the previous version (418.81 - WHQL) which I am currently using right now. I did some digging on Google and found a temporary work around, if you go to the Device Manager, update NVIDIA High Definition Sound locally and picking the one that doesn't say NVIDIA fixes the issue until the next restart, which happened because of a BSOD I assume.



I never seen the actual BSOD but I'm definitely sure that's what's happening. The attatched file is with the older driver (418.81 - WHQL). Might have to revert to 417.71 - WHQL which last month's drivers. But if you can assist me for now, please help *Biggrin
Should I stop doing clean installs since they keep failing lately?



Thanks in advance and sorry for text haha
Delos

OLYMPUS-(2019-02-22_23-29-27).zip

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random BSOD while browsing internet

Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

 

Random BSODs "Bad_Pool_Caller"


This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

• Norton: Windows 7 Random bsod caused by tcpip.sys - Windows 7 Help Forums
• MBAM only: Epic BSOD error appears just after few seconds from boot Solved - Windows 7 Help Forums
• McAfee: BSOD on Internet Related Programs (tcpip.sys) - Windows 7 Help Forums
• Avast: Bad Pool Header 0x00000019 at random times - Windows 7 Help Forums
• Avira: BSOD randomly Crashes my Laptop and freezes at Memory dump 100 - Windows 7 Help Forums
• Crack: BSOD every 6 minutes, also recent freezes - Windows 7 Help Forums

We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.