Windows 10: BSOD browsing the internet - IRQL_UNEXPECTED_VALUE

Hello all,

I've updated to Windows 10 in September but have been struggling with BSODs when browsing the web. Most commonly I will be watching a youtube video when it occurs but it's not always the case.

It is always an IRQL_UNEXPECTED_VALUE message displayed on the blue screen.

Some actions I've taken but made no difference:
Stopped using Chrome and replaced with FireFox
Restored Win10 wiping everything and starting again

I've tried to find an updated wireless network adapter driver since its from 2011 but don't seem to be able to find one.

I've included the debug file as per the forum instructions and hoping you can offer some guidance to problem.

Cheers

Kris

:)

 

BSOD IRQL_UNEXPECTED_VALUE

Hi Christopher,

Thank you for posting your query in Microsoft Community. Please provide us the following information to help you better:

1) When are you getting this error?

2) Did you make any changes to the computer prior to this issue?

Please try installing all the latest Windows Updates and check if it helps or not. As per your issue, I would suggest you to check your network adapters from
Device Manager:

• Open Device Manager by pressing
  Windows key + X, click on Control Panel; select
  System and Maintenance.
• Click on Device Manager.
• In Device Manager, locate Network Adapters and double-click to check if it’s working properly.
• Go to Driver tab, then click on
  Update Driver. And follow the instructions.

Hope this information helps. Please post us with the required information to help you better.

Thank you.

 

IRQL_UNEXPECTED_VALUE BSOD

Happy to help & good luck

 

Hi KrisB,

Welcome to the 10forums.

Please check your manufacturer, Alienware, for driver updates.
Please check your software for updates.

The cause of the crashes is your Killer network driver
Code: *** WARNING: Unable to verify timestamp for Ak27x64.sys *** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys 0: kd> lmvm Ak27x64 start end module name fffff801`17330000 fffff801`175d2000 Ak27x64 T (no symbols) Loaded symbol image file: Ak27x64.sys Image path: \SystemRoot\System32\drivers\Ak27x64.sys Image name: Ak27x64.sys Timestamp: Wed Dec 07 18:13:57 2011 (4EDF9ED5) CheckSum: 002AB75A ImageSize: 002A2000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Thanks for taking the time to look. I had another look at Dell/Alienware but they've really washed their hands of it.

I went to the Bigfoot killer address and downloaded their "Killer Network Manager" which supports later adapters but still installed. I've checked and it appears to have updated the driver from 2011 to 2015 so it might be unsupported but at least updated.

I've had no crashes this afternoon, I'll keep an eye over it today/tomorrow and flag as solved thereafter.

 

Still no crashes a day later despite heavy usage. I believe this has solved the problem - thanks for the help.

 

*Thumbs

Glad to hear