Windows 10: BSOD - Bug Check Analysis, Pls Help!

Hi Experts,Please help to analyze the BSOD minidump Bugcheck Analysis below and advise what I need to look at to know what is the root cause of the BSOD and how I can fix this? ~ thank you.System Details: OS Name Microsoft Windows 10 Enterprise Version 10.0.19045 Build 19045 System Model OptiPlex Micro Plus 7010 System Type x64-based PC Processor 13th Gen IntelR CoreTM i7-13700T, 1400 Mhz, 16 Cores, 24 Logical Processors BIOS Version/Date Dell Inc. 1.14.0, 4/11/2024 BIOS Mode UEFI -----------------------------------------------------------------------------Microsoft R Windows Debugg

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Bug check analysis

Hi borate,

I am Dave, I will help you with this.

Your minidump files just indicate memory (RAM) corruption while Firefox was running, no specific driver is listed

Was this a one-time crash or is it an ongoing problem, if this is an ongoing problem do you have any more minidump files you can upload for analysis?

 

Bug check analysis help

Windows is up to date with build 15063.413.
Memory testing met 8 runs with 0 errors.
Please confirm that bitdefender software was uninstalled using the bitdefender uninstall tool.
Please confirm that there have been no bsod since the bitdefender uninstallation.
Vsserv.exe is a part of bitdefender. It was a faulting application and that should now be fixed:
What is the vsserv.exe process?
There were other faulting applications.
iprosetmonitor.exe is part of Intel wireless.
As a preventative maintenance step this can be uninstalled and reinstalled.
Intel® Network and I/O Products
Download Intel® PROSet/Wireless Software and Wi-Fi Drivers
Was the bitdefender uninstalled on 06/24? Was that also that last bsod?

 

Struggling with BSOD for the last 2 months. Pls help

Does this work?