Windows 10: BSOD bugcheck 0x0000003b usbaudio.sys

About one every month a blue screen crash and Blue Screen View indicates caused by either usbaudio.sys or ntoskrnl.exe. All drivers are current on the unit, a HP EliteBook x360 830 G6 with dock model Belkin Thunderbolt 3 Pro Dock P-F4U097.

:)

 

NETIO.SYS BSOD while using Chrome, The bugcheck was: 0x0000003b

Good morning all

First of all, as this is my first posting here (not first time browsing though !), let me thank the community for the awesome work you're doing. Nothing is more frustrating than a BSOD...

To the point now :

For a few months now have I encountered random BSOD crash (always NETIO.sys). I first encountered this crash while a loads of VM were running on my computer, so I first assumed it was related to some VM IO activity but the problem appeared while no VM were running, so I understood it was not this. After some time, I started to understand that it was only happening when I was browsing the internet, generally loading a new page. I found some BSOD related crash with my ad blocker (adguard) and I turned that off. I thought it worked for a while but this morning, I got a new one with Adguard turned off. Hence, probably can't be that.

To summarize :

• The problem ALWAYS occur when browsing the internet with Chrome. This computer is used for many things, from work (which includes a lot of development, remote SSH, etc) and gaming, but a crash never occurs when doing those activities only. It always occur when browsing the internet. I do not use any other browser than Chrome so I cannot confirm if this would occur with Edge. That's my next step.
• The issue is always around NETIO.sys

You'll find the details of the crash in the zip file attached. I do not think of anything else that's important to this but let me list chrome extensions I use :

• LastPass : I had it for a while and it was there a lot before the problems started to occur.
• AdGuard Adblocker : due to post such as that one, I've been tempted to believe it was the cause. I've thus deactivate the main program and turned off the extension on the chrome profile I use for work (which is mostly when the problem occur, even though it's hard to pin point for sure which profile I'm using). That being said, Adguard apparently fixed the problem a while ago (this post was 2 years ago)
• Bitdefender Wallet, which was installed by Bitdefender. Posts like this one mentions Bitdefender as a potential cause for NETIO.sys BSOD, but that's far fetched.
• Checker Plus for Gmail
• Checker Plus for Calendar
• Google Docs / Sheets/ Slides / Google Docs Offline
• Google Keep

The last event viewer data for this is > The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff804a57d0b62, 0xffffd98015d64080, 0x0000000000000000).

It's all part of the zip file I expect.

Thanks a lot in advance

 

Windows 10 Blue Screen of Death (BSOD) from BugCheck 0x0000003b

Recently I've encountered several Blue Screens of Death (BugCheck 0x0000003b) while my system has been idle. Here are the hardware details:

motherboard - Asus P6T SE

motherboard bios - 0908

processor - Intel Core I7-930

memory - 12GB

disk - SanDisk Extreme Pro (SDSSDXPS-480G-G25 –480GB)

disk firmware - X21200RL

video - ATI Radeon HD 4550

network - Realtek 8111C

I encountered similar crashes awhile back. These were caused by Cisco's acsock64.sys kernel driver. An update to Cisco's AnyConnect VPN software (to version 3.1.13015) seemed to resolve the problem as I went several weeks with no crashes.

The crashes returned today just after I installed JabraDirect version 3.4 for my Jabra Biz 2400 USB headset. I've since removed the Jabra software. Anyway, I'd like to know if this BugCheck was again caused by the acsock64.sys driver or something else.

Complete memory dump from the most recent BugCheck 0x0000003b is here:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

BSOD Bad Pool Caller and/or bugcheck 0x0000003B

Hi,

My pc just started BSOD reboot with either the Bad Pool Caller and/or bugcheck 0x0000003B. I'm enclosing the .dmp file. Any help is much appreciated.

Windows 10 Home
1903
18362.720

Sorry, posted a little too quickly. Attaching the v2 log file.