Windows 10: BSOD/Bugcheck while sleeping, AC plugged in

Hello,
I just bought a used Dell Latitude E7450 laptop (256GB SSD, 8GB RAM). Last night, I just upgraded to Windows 10 Pro, and downloaded all the official drivers from the Dell site and installed them. So I don't know if this was a problem while on Windows 7 Pro, or if it was caused by installing all the drivers from Dell.

One symptom I do notice after this happens is that the scrolling features of the trackpad and pointstick stop working.

I left my computer plugged in overnight with the lid closed. When I opened the lid to turn on the computer this morning, it was a complete reboot instead of resuming from sleep. It also happened this morning when I left the computer open for 5 hours (power policy is Balanced, so it went to sleep, and hibernation is enabled). Upon pressing the power button, it was clear there was not a clean shutdown.

Event logs have this error logged:

See my memory dump file here: https://dl.dropboxusercontent.com/u/..._181656_45.zip

Thanks for any insights you can provide!

:)

 

windows phone power button wont lock , but will shut ohone off, phone wont charge

When you plug it in, does the device turn on automatically? It should then it goes to sleep while charging.

If you use it while it is plugged in, do you see the icon in the upper right with what appears to be a AC plug in the battery indicating it is charging?

 

Laptop often crashed while in sleep mode. "The computer has rebooted from a bugcheck..."

My laptop has been crashing a lot recently while sleeping with the following error

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff802ea41a496, 0xffff9480e9db5930, 0x0000000000000000)."

From another question, I found that it was a good idea to run the driver verifier and memtest.

Diver verifier indeed crashed the computer on startup. It didn't display which driver on the BSOD, but here is the resulting dump.

110817-3359-01.dmp

Memtest returned no errors.

 

Please read How to upload files

 

Hello,
I cannot attach the zip file to the post because it is >100MB (8MB limit). Thus, the Dropbox link. Thanks for your help.

 

I can't open up the zip you uploaded as it everytime gets corrupted.
If the zip is really 100MB large, locate the minidumps and remove the oldest ones.
The dumps are usually located at
Code: C:\Windows\Minidump\[/quote]

 

All I did was add the "MEMORY.DMP" file (referenced above in the Event Log, as part of the "bugcheck", which I figured would be relevant) to the auto-generated ZIP file.

I've attached a version without that large file in it.

Here's a new link to the MEMORY.DMP file only: https://dl.dropboxusercontent.com/u/352095/MEMORY.zip

Thanks again.

 

I won't download the memory dump file, I wouldn't know how to debug it to the bottom. Just a FYI

The flagged driver is the Intel Dual Band driver.
Please check your manufacturer for driver updates.
Code: *** WARNING: Unable to verify timestamp for Netwtw02.sys *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys 0: kd> lmvm Netwtw02 start end module name fffff800`b6f00000 fffff800`b782b000 Netwtw02 T (no symbols) Loaded symbol image file: Netwtw02.sys Image path: \SystemRoot\System32\drivers\Netwtw02.sys Image name: Netwtw02.sys Timestamp: Mon Jun 22 06:50:08 2015 (55879400) CheckSum: 008F7AFC ImageSize: 0092B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]