Windows 10: BSOD caused by "RTKVHD64.sys" on Windows 11 even after total re-installation minidump files...

Hello,I have been having an issue with BSOD on Windows 11 Pro on my PC for a while now, so I did a clean Windows installation from the start today but the issue seems to persist, so I suspect it is hardware related.Using Driver Verifier to get the Minidump files and WinDbg Preview to analyze them I found out that the driver causing the BSOD is RTKVHD64.sys used by Realtek Audio.So if anyone has an idea of what the problem should be in my specific case where it persists even after a clean installation, help would be appreciated.Here are the minidump files:https://1drv.ms/f/s

:)

 

BSOD: system_thread_exception_not_handled What failed: RTKVHD64.sys

Hi, I have just had a couple of my users which a BSOD with the error:

system_thread_exception_not_handled
What failed: RTKVHD64.sys

I have the Memory.dmp file, can anyone open it and see what may have caused the issue?

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,

 

Rtkvhd64.sys BSOD after installing NVIDIA GPU drivers (for eGPU) on Surface Pro 8, Windows 11 Version 22H2 and 21H2

Hello everyone!

I have some bad issues with Rtkvhd64.sys blue screens after I install NVIDIA GPU Drivers on my Surface Pro 8 with Windows 11 Version 22H2 for my eGPU GTX 1060. I tried to uninstall 22H2 update for win 11 allready and get the 21H2 Version back, but I get the same Rtkvhd64.sys BSOD on 21H2 after Installing the GPU drivers. Does anyone have the same issues and could help me in this matter?

Great thanks in advance!

Best regards,


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