Windows 10: BSOD/Crash when a load is on GPU

A few days ago, my PC started crashing as soon as I put a load on the GPU (Even with very small loads such as a game's loading screen), I thought this was because I was running my GPU (270X) on a x4 slot, so I switched it to a x16 slot and when I booted up the PC, I saw that the drivers weren't detecting the card, I thought this was normal, so I uninstalled the drivers using DDU in safe mode, and then tried to reinstall them by downloading them from AMD's website. Unfortunately, I was greeted with a blue screen when I tried to install them. I switched the card back to the x4 slot and tried again to no avail. I ended up reinstalling windows and trying again. Next, I flashed an older BIOS to my card (Probably shouldn't have done this, the version I flashed was 015.041.000.000.000000). This made no difference. At this point, I reinstalled windows and tried installing the drivers again, I had another bluescreen when installing the drivers. It said something about "atikmdag.sys", so I replaced the atikmdag.sys file in System32/drivers with the atikmdag.sys in the C://AMD folder. And then, I flashed the old bios back onto my card. This time, the drivers installed with no problems. I then loaded up GPU-Z, and started the render test on it (the small question mark next to the Bus interface box, its a very light load, I had no other programs to stress the gpu). After 1 or 2 seconds of the render test running, it started artifacting heavily and the screen turned white with black lines running horizontally (Maybe a faulty GPU), just like before the windows reinstall. And the PC restarts. I am running the driver version 17.7.2.
GPU BIOS version I am running right now: 015.044.000.001.000000

DESKTOP-FOD4BI8-Fri_09_29_2017_201314_60.zip

PS: I am really sorry if this is the wrong section, this issue sort of fits into both " Graphics cards" and "BSOD Crashes and Debugging", so I didn't really know which one to post to.

:)

 

BSOD - System service Exception on shut down and GPU crashes

on very rare occasions, mostly when i have a video running on the background + a game, my computer crashes, with bsod igdkmd64.sys error. I believe its GPU related since the screen flashes on and off, an error that the display isnt working properly and
it crashes. I've read that disabling the Intel GPU of the motherboard should fix it but I'd rather not, plus I dont think its safe. And my PC runs on an Nvidia 770m as its main GPU.

 

Unexpected Store Exception since upgrade to Win10

After upgrading to windows 10, I keep receiving the Bsod Unexpected_store_exception when I try to play high end games.

There was a short time period where I was able to play them on Win10, but now it's basically impossible since it crashes at loading.

I've already tried updating my drivers and bios. Even rolling back on my gpu drivers.

My pc:

CPU: amd a10 5800k

Mobo: Asrock fm2a68-HD+ micro-ATX

Gpu: xfx radeon r9 380

Ram: Mushkin ECO2

Hard Drive: seagate barracuda 1tb

Psu: cooler master elite v2 550w

 

My understanding is that an Optiplex 7010's power supply does not provide extra cables to power the 270X and the power draw from the PCIe slot itself isn't sufficient. Are you using a custom power supply?

This is sounding like a hardware fault to me, but it's worth trying AMD's latest drivers for your R9 270X.

Installed version: 22.19.662.4
Current version from AMD : 22.19.677.25

Link to drivers

I also saw this event several times, indicating the driver was blocked from loading

Code: Event[592]: Log Name: System Source: Service Control Manager Date: 2017-09-29T19:24:12.574 Event ID: 7000 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-FOD4BI8 Description: The atidgllk service failed to start due to the following error: This driver has been blocked from loading[/quote]
Just to confirm, if you just use the Intel graphics, you do not experience any crashes?

 

When using DDU did you download new drivers from Dell or from AMD?
Please open the Dell website, enter serial or product number and operating system to view the drivers.
Post the URL or link into the thread.
The multiple AMD graphics card driver bsod were seen in the zip.

atikmpag.sys
atikmdag.sys


1) Turn off windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

2) Update Rtwlanu using device manager:

Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter


Updating a driver: Updating a driver. - Microsoft Community



This is the version that you are currently using:

Code: Name AMD Radeon R9 200 SeriesPNP Device ID PCI\VEN_1002&DEV_6810&SUBSYS_2336148C&REV_00\4&45EF1DB&0&0008Adapter Type AMD Radeon Graphics Processor (0x6810), Advanced Micro Devices, Inc. compatibleAdapter Description AMD Radeon R9 200 SeriesAdapter RAM (2,147,483,648) bytesInstalled Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver Version 22.19.662.4INF File oem4.inf (ati2mtag_R575 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 59 hertzBits/Pixel 32Memory Address 0xE0000000-0xEFFFFFFFMemory Address 0xF7E00000-0xF7EFFFFFI/O Port 0x0000E000-0x0000EFFFIRQ Channel IRQ 4294967293I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\drivers\atikmpag.sys (22.19.662.4, 536.91 KB (549,800 bytes), 7/26/2017 4:05 PM)[/quote]
Code: 9/30/2017 12:23 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff800619a1c4c P4: ffffd000cc58cf88 P5: ffffd000cc58c7a0 P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\092917-28703-01.dmp C:\Windows\Temp\WER-39062-0.sysdata.xml C:\Windows\Temp\WERB93D.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_b9d3541fc8369680194065ce015b9c450eb5379_00000000_cab_02bcb9f9 Analysis symbol: Rechecking for solution: 0 Report Id: 092917-28703-01 Report Status: 4 Hashed bucket:9/30/2017 2:05 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff8009b341c4c P4: ffffd0011371af88 P5: ffffd0011371a7a0 P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\092917-30671-01.dmp C:\Windows\Temp\WER-36171-0.sysdata.xml C:\Windows\Temp\WER9395.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_982bd2ceaeb4345372d4dea9a127379133a659_00000000_cab_02d49615 Analysis symbol: Rechecking for solution: 0 Report Id: 092917-30671-01 Report Status: 4 Hashed bucket: 9/30/2017 2:54 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 100000ea P2: ffffe0017f27d840 P3: 0 P4: 0 P5: 0 P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\092917-22406-01.dmp C:\Windows\Temp\WER-27187-0.sysdata.xml C:\Windows\Temp\WER9C12.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_100000ea_5120d460d6011e68bd13d5a7be2479033e68e99_00000000_cab_02c49c11 Analysis symbol: Rechecking for solution: 0 Report Id: 092917-22406-01 Report Status: 4 Hashed bucket: 9/30/2017 2:54 AM Windows Error Reporting Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: 80b375d4-f5db-473c-9617-259fa9e5dacc Problem signature: P1: 100000ea P2: ffffe0017f27d840 P3: 0 P4: 0 P5: 0 P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\092917-22406-01.dmp C:\Windows\Temp\WER-27187-0.sysdata.xml C:\Windows\Temp\WER9C12.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_5120d460d6011e68bd13d5a7be2479033e68e99_00000000_cab_0b014dcd Analysis symbol: Rechecking for solution: 0 Report Id: 092917-22406-01 Report Status: 0 Hashed bucket: 9/30/2017 2:06 AM Windows Error Reporting Fault bucket AV_atikmdag!KRSContext::Initialize, type 0 Event Name: BlueScreen Response: Not available Cab Id: 1c6a4bc0-c2db-4fe0-b252-b7cc39b1901d Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff8009b341c4c P4: ffffd0011371af88 P5: ffffd0011371a7a0 P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\092917-30671-01.dmp C:\Windows\Temp\WER-36171-0.sysdata.xml C:\Windows\Temp\WER9395.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_982bd2ceaeb4345372d4dea9a127379133a659_00000000_cab_0ad10b94 Analysis symbol: Rechecking for solution: 0 Report Id: 092917-30671-01 Report Status: 0 Hashed bucket: 9/30/2017 12:26 AM Windows Error Reporting Fault bucket AV_atikmdag!KRSContext::Initialize, type 0 Event Name: BlueScreen Response: Not available Cab Id: b413c4f1-b75e-4c63-b278-f7b7406557ee Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff800619a1c4c P4: ffffd000cc58cf88 P5: ffffd000cc58c7a0 P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\092917-28703-01.dmp C:\Windows\Temp\WER-39062-0.sysdata.xml C:\Windows\Temp\WERB93D.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_b9d3541fc8369680194065ce015b9c450eb5379_00000000_cab_1353781f Analysis symbol: Rechecking for solution: 0 Report Id: 092917-28703-01 Report Status: 0 Hashed bucket: 9/30/2017 2:54 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_atikmpag.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 67a6593d-87ce-48d5-b7de-ab539855219e Problem signature: P1: 117 P2: ffffe0017fe3c010 P3: fffff8005bc9f7f8 P4: 0 P5: 16c P6: 10_0_10240 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170929-1952.dmp C:\Windows\Temp\WER-27187-0.sysdata.xml C:\Windows\Temp\WER91A1.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_6d3522c64ba094398f225c9f988aa4945e12a3b_00000000_cab_0b012304 Analysis symbol: Rechecking for solution: 0 Report Id: 9a8d2dcd-a58a-11e7-9bca-90f65216e657 Report Status: 0 Hashed bucket:[/quote]
Code: Event[588]: Log Name: System Source: Service Control Manager Date: 2017-09-29T19:24:12.566 Event ID: 7000 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-FOD4BI8 Description: The atidgllk service failed to start due to the following error: This driver has been blocked from loading[/quote] Code: Windows failed fast startup with error status 0xC0000411.[/quote] Code: Event[52]: Log Name: System Source: Microsoft-Windows-Kernel-PnP Date: 2017-09-29T17:06:54.425 Event ID: 219 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-M7P1NB6 Description: The driver \Driver\RtlWlanu failed to load for the device USB\VID_0BDA&PID_8176\00e04c000001.[/quote]
rtwlanu.sys Realtek RTLxxxxx Wireless USB 2.0 Adapter
Used by different manufacturer's Realtek
atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops
atikmdag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops

Code: Name [00000002] Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network AdapterAdapter Type Ethernet 802.3 Product Type Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter Installed Yes PNP Device ID USB\VID_0BDA&PID_8176\00E04C000001 Last Reset 9/29/2017 7:53 PM Index 2 Service Name RtlWlanu IP Address 192.168.100.11, fe80::4cc2:5d67:91f1:7271 IP Subnet 255.255.255.0, 64 Default IP Gateway 192.168.100.1, fe80::1 DHCP Enabled Yes DHCP Server 192.168.100.1 DHCP Lease Expires 9/29/2017 11:54 PM DHCP Lease Obtained 9/29/2017 7:54 PM MAC Address ‪90:F6:52:16:E6:57‬ Driver c:\windows\system32\drivers\rtwlanu.sys (1027.4.1120.2014, 3.60 MB (3,772,632 bytes), 7/10/2015 3:59 AM)[/quote]

 

Yes, I am using a CoolerMaster G750M

I just installed the newer drivers (I did not uninstall the older drivers, i just ran the downloaded file and clicked express install), and rebooted, as soon as i ran the GPU-z render test, it seemed fine at first, but after a few seconds, it crashed with the white background and black horizontal lines. When I rebooted it, it was able to get to the desktop, but, after a few seconds, it crashed the same way again, even though I hadn't put much stress on the GPU (I only had chrome running at that time). I think updating the drivers somehow made it worse. I tried rebooting again and it wouldn't go past the windows loading screen (The blue windows 10 logo with the spinning circles on the bottom) and it black screens after a few seconds (probably when the graphics driver is loaded). I think i can boot to safe mode with the graphics card attached.

Intel HD graphics runs just fine, I am currently using it to write this as the PC wont go past the windows loading screen with the GPU attached (unless on safe mode).

I downloaded them from AMD's website.

Done, I've disabled Fast Startup using the .bat file. And updated Rtwlanu using device manager.

I cannot find the drivers download page on dell's website, When i enter my service tag(5HMBHY1) into the 'Drivers and downloads' section, it redirects me to this: Support for OptiPlex 7010 | Manuals documents | Dell Maldives
. There are no driver downloads there though.

 

When using the AMD web site as the source of drivers the best option is clean install.
Was this method considered?

Most often the best option is the install drivers from the computer manufacturer.
The next best option is typically from the component manufacturer.

Post into the thread the available drivers from Dell and AMD so that all of the options are listed.
Then use DDU and start with the Dell drivers.
If problems are fixed then the troubleshooting will be completed.
If problems persist then use DDU and clean install the AMD graphic drivers from the AMD site.

The drivers can be tested if necessary with Furmark and/or windows driver verifier.

 

I cannot find any download links to drivers on the Dell website. When i enter my service tag, it only shows manuals, warranty and system config info. There are no links to drivers on the page for me. Should i start with drivers from AMD?

 

These are the available drivers on AMD's website:



I've downloaded both of them. Which one should I try first?

 

Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.

The bios in your computer: BIOS Version/Date Dell Inc. A24, 11/25/2016
Please check to see if this is the most up to date version.
To ensure that there are no improper bios settings please reset the bios.
Sometimes there can be failure to boot after resetting the bios.

So please make sure your files are backed up.

Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:

Macrium Software | Your Image is Everything

And please create a restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:

How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:

3 Ways to Reset Your BIOS - wikiHow

Once the bios is reset then use DDU followed by clean install using the AMD website.

Start with the newest driver.

Download and install CPU-Z
CPU-Z | Softwares | CPUID
Post images of each tab.
For the SPD tab please display the results for each slot 1 -4
For the graphics please display both graphic cards.

What are the BIOS 3.3, 5 and 12 voltage values?
What are the CPU voltage and frequency?

FurMark - GPU Stress Test
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

 

This is a locked CPU and a bios, no overclocks on the CPU. None on the GPU either.

This is the most up to date BIOS for my mobo & I have reset the bios/cleared the CMOS.

Okay, thanks. Trying that now.

 

Black screens when installing the driver (latest one), and is unresponsive, left it for 15 mins, still no change, forced shutdown adn rebooted, driver wasnt installed at all. I'm gonna try installing it in safe mode.

 

Display Driver Uninstaller: How to use - Windows 7 Help Forums

On the AMD website be sure the "clean install" box is checked and only install the graphics driver.

https://www.wagnardsoft.com/Display

Driver Uninstaller Download version 17.0.7.2

Display Driver Uninstaller: How to use - Windows 7 Help Forums

AMD Support and Radeon Software Driver Download

 

Just tried that, still blackscreening.

 

I think it is safe to say that my graphics card is dead, or close to dead. If this was a driver issue, it would have probably been solved when I reinstalled windows after wiping my hard drive. Thank you for your help. My graphics card has a lot of dust on it. Could it have something to do with this?