Windows 10: BSOD/crashes occur when computer sleeps

Actually that's the same driver they have had for at least a week, probably more like months. The HP site updates the date to a more recent date often. If you look tomorrow it will probably have a different date. Under details it states that the driver was released in October 2015. I did install that driver prior to the Refresh and it made no difference. I suppose it won't hurt to install it but I am pretty sure it won't resolve this. I did a slight edit to my above post as I am trying to discern the pattern to the crashes.

 

Bruce have you edited any Power option settings under Control Panel?

rtwlane.sys is the RealTek NIC/Wired - Realtek PCI-E Wireless LAN NIC driver.

- Open Control panel by right clicking on the Windows start button in the bottom left corner
- select Power Options(if you have it set as to show large icons!)
- click on change plan settings for the plan that is active
- click on change advanced power settings
- scroll down to PCI Express and check what it's set at.

 

I have made some changes to Power Options. Nothing radical, same as I have done on my other computers.

I have not made any changes to PCI Express so I assume it is at its default settings.

"PCI Express>Link State Power Management
On battery: Maximum power savings
Plugged in: Moderate power savings"

Third option available is "off". Should I make changes to see if it makes a difference?

I don't think I have mentioned it but I am running the computer plugged in, battery is removed. And I am using Wi-Fi, no ethernet so the LAN NIC adapter is "unplugged". See more below.

Regarding the LAN NIC driver, according to the HP site I am running the current driver so I can't update it However, I wonder if "Power Management" setting for the adapter would make a difference? I don't think so since the adapter is unplugged as I am using this computer with Wi-Fi but perhaps it is worth a try.

 

What is the current power plan?

 

Current power plan is called "HP Recommended (recommended)". It is the first plan listed, second is "Power saver" so I think it would equate to "Balanced" on other computers.

I took a look at my other computers, two laptops and a desktop and the laptops have the PCI Express set at "Maximum Power Savings" for both "On battery" and "Plugged in", so that is different. Ethernet (LAN NIC I assume) adapters all have no changes to Power Management, meaning "Allow the computer to turn off this device to save power" is still ticked. The adapter is enabled but no ethernet is plugged in so I don't think that matters, and this is the same on my other laptops which all use Wi-Fi not ethernet.

Other than the slight difference in "PCI Express" the other laptops are configured the same in terms of Power Options and Wi-Fi and Ethernet adapter settings and neither have had this issue. They are both running the previous version of Malwarebytes. Still unclear if this is related to MBAM, a driver, or both? This computer was originally on the previous version of MBAM and it had the crash problem.

 

Try to make the power settings the same, the power settings have much impact on the performance and other things so it may improve stability.

 

I am sure the power settings are correct and innocuous. I am convinced the crashes are related to Malwarebytes. Computer performed perfect for 12 hours including sleeping properly numerous times. Then the MBAM scan ran and the next time the computer tried to sleep it crashed. Other than not using Malwarebytes I have no other solution for this.

 

Anything you have done regarding this?

 

I am still trying to discern a pattern for the crashes or for that matter determine what really is the cause of the crashes. Malwarebytes, a Malwarebytes scan, a driver, something else?

Last night it did its usual crash soon after the Malwarebytes scan was run. I restarted and it was fine, going to sleep several times. This morning after being asleep for 10 hours it again crashed (I assume) the next time it tried to sleep. Although this was not the three for three crash but just the "windows was not shut down properly" crash.

Can you tell me how you read the dump files I attach in the zip file? I can't read a .dmp file, or at least I don't think I can with any of the native tools/programs on this computer.

 

You need a tool like Windbg to load the dump files, else you get unreadable text.
Unfortunately it is a bit more complicated than just installing software, fortunately a TF member has created a tutorial for how to setup properly Windbg
WinDBG - Install Configure - Windows 10 Forums

After the setup is succesful completed, you need to understand the output what isn't quite easy to do.
This tutorial shows a few things of the basics, but things will get complicated sometimes due to the varying causes of crashes.
I've learned it simply by doing research on what I didn't understand piece by piece, a lot of trying and anticipating on the outcome of what has been tried.
WinDBG - The Basics for Debugging Crash Dumps in Windows 10 - Windows 10 Forums

 

I have a feeling that would go over my head. You and Boris have posted snips of the dump files and you led me to Malwarebytes which I still feel is the culprit. Someone on their forum posted about a similar issue with mwac.sys but they don't have an answer. They want me to post logs and this and that related to my computers virus status which I know is clean.

I can perhaps fix the symptoms by doing some things including limiting the MBAM scan which I already did but I would rather find the cure.

 

You won't find the cause until you try, we can only assume from the analyses we do but until the suggested things have been tried we never know if it truly was the cause.

 

Perhaps I have overlooked some suggestions. Other than disabling sleep, which I can try, are there others?

I am confident my Power settings are basic and not causing this.

Regarding sleep, which is an essential function of a computer in my mind, if disabling it prevents the crashes from occurring that doesn't really fix the problem it just masks the symptom.

 

I know there are many who have problems with the sleep function, I have however never had a problem because I don't let my laptop go into sleep by itself. It is something I think you should consider too.

 

I have had problems with getting computers to sleep (there was/is a huge thread about it on eightforums) but this is different. This is a computer crash.