Windows 10: BSOD - DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hi there,


Can anyone help in identifying the cause of this BSOD?


WhoCrashed Mini Dump File -https://upload.cat/72d9e88490fa6a91


Wndows Event Log - https://upload.cat/0f9a1af622e28a05


WhoCrashed:


On Wed 30/10/2019 21:43:56 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\103019-8500-01.dmp
This was probably caused by the following module: dxgmms2.sys (0xFFFFF806202B9C62)
Bugcheck code: 0xD1 (0x62DD8F71B, 0x2, 0x0, 0xFFFFF806202B9C62)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Wed 30/10/2019 21:43:56 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: dxgmms2.sys (0xFFFFF806202B9C62)
Bugcheck code: 0xD1 (0x62DD8F71B, 0x2, 0x0, 0xFFFFF806202B9C62)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

:)

 

BSOD: DRIVER_IRQL_NOT_LESS_OR_EQUAL

I have been getting random BSOD (DRIVER_IRQL_NOT_LESS_OR_EQUAL - Source: nwifi.sys) in the last 3 days. They seem to only appear when playing videos on YouYube, but it might be a coincidence.

What has changed in the last 3 days?

Nothing on the laptop itself. I plugged in a new keyboard and mouse (both USB), and a USB hub (USB-C).
I also installed new drivers for the Intel Graphics and "Intel(R) Dynamic Platform and Thermal Framework Manager" as suggested by Dell Driver Updater, but this was an attempt to fix the BSOD, which already happened before updating these drivers.

What are the laptop info and specs?

• Text version: MEGA
  
• Speccy version (can be imported into Speccy): MEGA
  
• MsInfo32 Output: MEGA
  

Most recent dump files?

This is the content of C:\Windows\Minidump: (all 3 are the most recent BSOD dumps and match with the date and time of the BSODs)

MEGA
MEGA
MEGA

What have you tried?

I have checked with the Dell System Detect utility to see if all the drivers were up to date; 2 weren't and I updated them (as written above) but that didn't solve the issue.

I have cleaned the system Registry with the CCleaner utility, but that didn't solve the issue.

What can I do?

EDIT:

Upon suggestion, I updated the killer drivers.
All seemes fine of a while, then, after the laptop went to suspended state, I noticed the external mouse stopped working, while the touchpad worked.
After plugging and unplugging, I rebooted.
Laptop stuck to reboot for 6 min (usually takes 6 seconds) then BSOD: DRIVER_POWER_STATE_FAILURE.

Log:

MEGA

 

BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL in nwifi.sys

Hi,

Corrupted or outdated Network drivers may be the possible reason why you are experiencing the error BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL in nwifi.sys. To better assist you, we'd like to clarify if your Network drivers are updated.

In the meantime, we suggest that you follow the suggestion shared by XP ROCKS on this

thread on how to reinstall your killer networking Bandwidth Control Filter Driver.

Any response will be highly appreciated.

 

BSOD - driver_irql_not_less_or_equal (l1c63x64.sys)

Hi Seung,

Sorry for the inconvenience caused by BSOD - driver_irql_not_less_or_equal (l1c63x64.sys).

Please let us know the make/model of your computer.

The L1C63x64.sys is the Atheros LAN driver and I would suggest to uninstall and reinstall the Atheros LAN driver but install the latest Atheros LAN driver by visiting the manufacture's website and avoid using any LAN driver available though Windows Update.

However the problem could also be with any VPN software and other software so make sure you have the latest version of each of these software.

If the errors continue uninstall the VPN software and check if the issue persist.

Hope this helps. Get back to us for further queries for BSOD - driver_irql_not_less_or_equal (l1c63x64.sys). We are happy to help!