Windows 10: BSOD DRIVER_POWER_STATE_FAILURE FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_

BSOD happens when I leave my computer on for some time, 3 to 8ish hours. I have blackdesert running in the background.

:)

 

BSOD unexpected store exception and after three critical process died

031617-4875-01.dmp was CRITICAL_PROCESS_DIED Probably caused by : memory_corruption.

might be a misbehaving driver, or a hardware problem.

031617-10468-01.dmp was a DRIVER_POWER_STATE_FAILURE

IMAGE_NAME: Unknown_Image

FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ACPI_ANALYSIS_INCONCLUSIVE!unknown_function

it was blocked on "\Driver\ACPI".

You could enable driver verifier, but this seems more like a Bios / Mainboard issue to me.

 

When shutting down get bsod after 5 min then shuts down

When shutting down after 5 min get driver_power_state_failure BSOD then shuts down don't want to damage my computer....

 

Hello and welcome to TenForums *Smile

The crash dump reveals that you have a failure due to a device object blocking an IRP for too long.

Code: DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time. Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: ffffb202353f6840, Physical Device Object of the stack Arg3: ffff8401f78f68e0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack Arg4: ffffb20243721670, The blocked IRP[/quote]
Code: 1: kd> !irp ffffb20243721670 Irp is active with 7 stacks 4 is current (= 0xffffb20243721818) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)] 0 0 ffffb202353f6840 00000000 fffff806fe14a700-fffff806fe149a70 \Driver\pci ACPI!ACPIDeviceIrpDeviceFilterRequest Args: 00000000 00000000 00000000 00000000 >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 1 ffffb20236767c40 00000000 00000000-00000000 pending \Driver\ACPI Args: 00000000 00000001 00000004 00000000 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffffb20241a1ea00 00000000 fffff80703e04b50-4dfdbe47bc58 Success Error Cancel pending *** WARNING: Unable to verify timestamp for iaLPSS2_I2C.sys *** ERROR: Module load completed but symbols could not be loaded for iaLPSS2_I2C.sys \Driver\iaLPSS2_I2C SpbCx!CScxController::_OnDxIrpComplete Args: 00000000 00000001 00000004 00000000 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffffb20241a1ea00 00000000 fffff800a01a9090-ffffb20243721b90 Success Error Cancel pending \Driver\iaLPSS2_I2C nt!PopRequestCompletion Args: 00000000 00000001 00000004 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-ffffb20243721b90 Args: 00000000 00000000 00000000 00000000[/quote] Intel(R) Serial IO I2C Driver: iaLPSS2_I2C iaLPSS2_I2C.sys Tue Aug 9 03:22:41 2016

See if you can update this INTEL driver using their online driver update tool: Drivers & Software

 

The 9F bugcheck is caused when a device fails to change power states after a timeout period.

Your I²C driver, iaLPSS2_I2C.sys, is blocking Power IRPs, this is stopping your PCI bus from changing power states, which in turn is causing the bugchecks.

I'd suggest updating your chipset drivers Support for Alienware Aurora R6 Drivers. Specifically Intel Serial IO Driver, and Intel Chipset Device Software Driver.

 

All of the bsod mini dump bug checks were 9f.
There were 3 misbehaving drivers.
IRP Intel driver: iaLPSS2_I2C.sys
nvlddmkm.sys Nvidia graphics
iastora.sys Intel rapid storage

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Please update the system specs:

How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Please include PSU, cooler, case, peripherals (mouse, keyboard, joystick) and anything attached to the computer by wireless and wired (printer, headset, xbox, etc.)

7) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA

8) Using control panel uninstall Intel rapid storage technology
Reinstall: Dell or Downloads for Intel® Rapid Storage Technology (Intel® RST)

9) consider upgrading windows 10 version 1607 to version 1703





nvlddmkm.sys nVidia Video drivers Download Drivers | NVIDIA
Get from OEM for laptops
iaStorA.sys Intel RST (Rapid Storage Technology) driver Drivers & Software XP

Code: Name NVIDIA GeForce GTX 1060 6GBPNP Device ID PCI\VEN_10DE&DEV_1C03&SUBSYS_11D71028&REV_A1\4&1A9F0D31&0&0008Adapter Type GeForce GTX 1060 6GB, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 1060 6GBAdapter RAM (1,048,576) bytesInstalled Drivers C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dllDriver Version 22.21.13.8266INF File oem74.inf (Section060 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1200 x 59 hertzBits/Pixel 32Memory Address 0xDE000000-0xDF0FFFFFMemory Address 0xC0000000-0xD1FFFFFFMemory Address 0xD0000000-0xD1FFFFFFI/O Port 0x0000E000-0x0000EFFFIRQ Channel IRQ 16Driver c:\windows\system32\driverstore\filerepository\nvdd.inf_amd64_72169034a8f79f25\nvlddmkm.sys (22.21.13.8266, 13.82 MB (14,494,648 bytes), 7/24/2017 6:29 AM)[/quote] Code: Name Intel Chipset SATA RAID ControllerManufacturer Intel CorporationStatus OKPNP Device ID PCI\VEN_8086&DEV_2822&SUBSYS_07DB1028&REV_00\3&11583659&0&B8Memory Address 0xDF4A0000-0xDF4A7FFFMemory Address 0xDF4B2000-0xDF4B20FFI/O Port 0x0000F090-0x0000F097I/O Port 0x0000F080-0x0000F083I/O Port 0x0000F060-0x0000F07FMemory Address 0xDF400000-0xDF47FFFFIRQ Channel IRQ 4294967294Driver c:\windows\system32\drivers\iastora.sys (15.7.0.1014, 873.98 KB (894,952 bytes), 3/17/2017 5:46 PM)[/quote]
Code: iastora Intel Chipset SATA RAID Controller c:\windows\system32\drivers\iastora.sys Kernel Driver Yes Boot Running OK Normal No Yes[/quote] Code: ialpss2i_i2c Intel(R) Serial IO I2C Driver v2 c:\windows\system32\drivers\ialpss2i_i2c.sys Kernel Driver No Manual Stopped OK Normal No No[/quote] Code: ialpss2_i2c Intel(R) Serial IO I2C Driver v2 c:\windows\system32\drivers\ialpss2_i2c.sys Kernel Driver Yes Manual Running OK Normal No Yes[/quote]
Code: nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nvdd.inf_amd64_72169034a8f79f25\nvlddmkm.sys Kernel Driver Yes Manual Running OK Ignore No Yes[/quote]

 

Thanks for the replies. I will try the above suggestions one by one.

Here's output of the commands you asked for:
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.14393.0
Image Version: 10.0.14393.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is OS.Stage 1: Examining basic file system structure ... 325376 file records processed.
File verification completed. 18791 large file records processed. 0 bad file records processed.
Stage 2: Examining file name linkage ... 414494 index entries processed.
Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...Security descriptor verification completed. 44560 data files processed.CHKDSK is verifying Usn Journal... 37348880 USN bytes processed.
Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required. 482933759 KB total disk space. 62405172 KB in 208157 files. 147412 KB in 44561 indexes. 0 KB in bad sectors. 447267 KB in use by the system. 65536 KB occupied by the log file. 419933908 KB available on disk. 4096 bytes in each allocation unit. 120733439 total allocation units on disk. 104983477 allocation units available on disk.

 

To find the computer specs you can also use Speecy:
Speccy - System Information - Free Download
Please update your progress with the steps that philc43 posted in step #2 and Spectrum posted in step #3

 

At the end its clear that the Intel chipset driver iaLPSS2_I2C.sys and iaStorA.sys are the culprit.

 

I ran into BSOD 3 times tonight. The proposed solutions did not work.

Here's the list of things I tried this morning:
Upgraded all drivers on the app I downloaded from Drivers & Software
Upgraded chipset drivers from Support for Alienware Aurora R6 Drivers
Clean install the Nvidia drivers(only graphic and physX) using Display Driver Uninstaller.
Reinstalled Intel RST.

Attached the new logs(Removed older dumps to meet upload attachment size limit).

 

If you check carefully you will see that the iaLPSS2_I2C.sys driver I suggested you change has not been updated. It still shows the same date in the latest logs. The iaStorA.sys driver is also unchanged. Only the NVidia driver was updated but clearly this has not helped.

It might be that there are no newer drivers available at this time from DELL.

Did you use this page? http://www.dell.com/support/home/uk/en/ukdhs1/drivers/driversdetails?driverId=FC98F&fileId=1943119155&osCode=WT64A&productCode=alienware-aurora-r6-desktop&languageCode=en&categoryId=CS

You may need to manually install newer drivers from INTEL.

 

There were 3 BSOD mini dump files dated 9/13/2017 and all displayed the same bugcheck.
They displayed 2 recurrent misbehaving drivers:
iaStorA.sys
iaLPSS2_I2C.sys

The event log displayed that iaLPSS2_I2C.sys had a fail to load.


Report into the thread the driver information from each Dell and Intel for these two drivers.
Install drivers preferably from the Dell website.

Uninstall the Intel Rapid storage technology software using control panel > reinstall from the Dell web site
Download and install the chip set drivers from the Dell website.


Code: Event[11737]: Log Name: System Source: Microsoft-Windows-Kernel-PnP Date: 2017-09-13T17:34:46.396 Event ID: 219 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-APBB546 Description: The driver \Driver\iaLPSS2_UART2 failed to load for the device PCI\VEN_8086&DEV_A2A7&SUBSYS_07DB1028&REV_00\3&11583659&0&F0.[/quote]
Code: ffffd980`22bbf228 fffff806`71c38445Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0x88445[/quote] Code: 3: kd> !irp ffff9901425ab340Irp is active with 7 stacks 4 is current (= 0xffff9901425ab4e8) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 16, 0] 0 0 ffff990138aa0060 00000000 fffff80d14c9a700-fffff80d14c99a70 \Driver\pci ACPI!ACPIDeviceIrpDeviceFilterRequest Args: 00000000 00000000 00000000 00000000>[ 16, 2] 0 1 ffff990138a98e40 00000000 00000000-00000000 pending \Driver\ACPI Args: 00000000 00000001 00000004 00000000 [ 16, 2] 0 e1 ffff990142aa7c60 00000000 fffff80d1bae4b50-66febd5578d8 Success Error Cancel pending Unable to load image \SystemRoot\System32\drivers\iaLPSS2_I2C.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaLPSS2_I2C.sys*** ERROR: Module load completed but symbols could not be loaded for iaLPSS2_I2C.sys \Driver\iaLPSS2_I2C SpbCx!CScxController::_OnDxIrpComplete Args: 00000000 00000001 00000004 00000000 [ 16, 2] 0 e1 ffff990142aa7c60 00000000 fffff8020699a090-ffff990143f2ac70 Success Error Cancel pending \Driver\iaLPSS2_I2C nt!PopRequestCompletion Args: 00000000 00000001 00000004 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-ffff990143f2ac70 Args: 00000000 00000000 00000000 00000000[/quote] Code: ffffdf80`08df41a8 fffff80d`159d6bc8Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xa6bc8[/quote] Code: ffff8401`f78f61a8 fffff806`ffa96bc8Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xa6bc8[/quote] Code: ialpss2i_gpio2 Intel(R) Serial IO GPIO Driver v2 c:\windows\system32\drivers\ialpss2i_gpio2.sys Kernel Driver No Manual Stopped OK Normal No No[/quote]
Code: ialpss2i_i2c Intel(R) Serial IO I2C Driver v2 c:\windows\system32\drivers\ialpss2i_i2c.sys Kernel Driver No Manual Stopped OK Normal No No[/quote]
Code: ialpss2_i2c Intel(R) Serial IO I2C Driver v2 c:\windows\system32\drivers\ialpss2_i2c.sys Kernel Driver Yes Manual Running OK Normal No Yes[/quote]

Code: Name Microsoft Storage Spaces ControllerManufacturer MicrosoftStatus OKPNP Device ID ROOT\SPACEPORT\0000Driver c:\windows\system32\drivers\spaceport.sys (10.0.14393.1613, 544.34 KB (557,408 bytes), 9/12/2017 11:56 AM) Name Intel Chipset SATA RAID ControllerManufacturer Intel CorporationStatus OKPNP Device ID PCI\VEN_8086&DEV_2822&SUBSYS_07DB1028&REV_00\3&11583659&0&B8Memory Address 0xDF4A0000-0xDF4A7FFFMemory Address 0xDF4B2000-0xDF4B20FFI/O Port 0x0000F090-0x0000F097I/O Port 0x0000F080-0x0000F083I/O Port 0x0000F060-0x0000F07FMemory Address 0xDF400000-0xDF47FFFFIRQ Channel IRQ 4294967294Driver c:\windows\system32\drivers\iastora.sys (15.7.0.1014, 873.98 KB (894,952 bytes), 3/17/2017 5:46 PM)[/quote] Code: Event[12373]: Log Name: System Source: Microsoft-Windows-UserPnp Date: 2017-09-13T17:51:10.634 Event ID: 20001 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-APBB546 Description: Driver Management concluded the process to install driver ialpss2_gpio2_skl.inf_amd64_756e05885122a2c5\ialpss2_gpio2_skl.inf for Device Instance ID ACPI\INT3451\3&11583659&0 with the following status: 0x0.[/quote]
Code: Event[12374]: Log Name: System Source: Microsoft-Windows-UserPnp Date: 2017-09-13T17:51:11.771 Event ID: 20001 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-APBB546 Description: Driver Management concluded the process to install driver ialpss2_i2c_skl.inf_amd64_a4b756dd3b9bfed6\ialpss2_i2c_skl.inf for Device Instance ID PCI\VEN_8086&DEV_A2E0&SUBSYS_07DB1028&REV_00\3&11583659&0&A8 with the following status: 0x0. Code: Event[12375]: Log Name: System Source: Microsoft-Windows-UserPnp Date: 2017-09-13T17:51:12.361 Event ID: 20001 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-APBB546 Description: Driver Management concluded the process to install driver ialpss2_i2c_skl.inf_amd64_a4b756dd3b9bfed6\ialpss2_i2c_skl.inf for Device Instance ID PCI\VEN_8086&DEV_A2E1&SUBSYS_07DB1028&REV_00\3&11583659&0&A9 with the following status: 0x0.[/quote] Code: Event[12376]: Log Name: System Source: Microsoft-Windows-UserPnp Date: 2017-09-13T17:51:13.316 Event ID: 20001 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-APBB546 Description: Driver Management concluded the process to install driver ialpss2_uart2_skl.inf_amd64_bc738875a1557c1d\ialpss2_uart2_skl.inf for Device Instance ID PCI\VEN_8086&DEV_A2A7&SUBSYS_07DB1028&REV_00\3&11583659&0&F0 with the following status: 0x0.[/quote] [/quote]

 

Here's the drivers info copied from DriverView:
iaStorA.sys 00000000`378A0000 00000000`383ED000 0x00b4d000 1 38 System Driver Intel(R) Rapid Storage Technology driver - x64 15.7.0.1014 Intel Corporation Intel(R) Rapid Storage Technology driver 6/9/2017 8:00:44 PM 3/17/2017 5:46:14 PM C:\Windows\System32\drivers\iaStorA.sys A iaStorA @oem69.inf,%iaStorA.DeviceDesc%;Intel Chipset SATA RAID Controller

This link shows the driver installed is the recent version:
Downloads for Intel® Rapid Storage Technology (Intel® RST)

iaLPSS2_I2C.sys 00000000`3BEE0000 00000000`3BF0F000 0x0002f000 1 97 System Driver Intel(R) Serial IO I2C Driver v2 30.100.1633.3 Intel Corporation Intel(R) Serial IO Driver 8/29/2016 9:53:26 PM 3/17/2017 5:42:12 PM C:\Windows\System32\drivers\iaLPSS2_I2C.sys A iaLPSS2_I2C @oem8.inf,%iaLPSS2_I2C.SVCDESC%;Intel(R) Serial IO I2C Driver v2

I did install the chipset drivers from http://www.dell.com/support/home/uk/...&categoryId=CS
The version of the driver installed also match the recent supported version on Dell's site.
Is there a more recent driver from Intel? The one I found is released over two years ago: Download Intel® Serial IO Driver for Windows® 10

 

This is the link for the Dell drivers in case they are needed in the future:
Support for Alienware Aurora R6 | Drivers downloads | Dell US

 

Hi,

I tried to upgrade every driver possible, and still BSOD persists.

I attached the latest dumps.