Windows 10: BSOD dump file analysis

Hi,

I wondered if anyone would be able to analyse this dmp file:


https://drive.google.com/open?id=1w2SEOPFcekqZ0KF0agtSftysZPj5t_rL


It crashed with an event 1001 error:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ef 0xffffbb8f0fac1400, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c52c086b-31e9-4263-81d6-f38f7981affd.


That was preceded by a 6008 error: The previous system shutdown at 20:05:44 on ‎27/‎01/‎2020 was unexpected.

Although there was no shutdown at 20:05, everything seemed to be running normally at the time.


Let me know if there's any other info that might help.


Many thanks,

Gareth

:)

 

BSOD Dump File Analysis

Hi,

Thank you for sharing the dump file. While we are checking the information you've shared, we suggest that you follow the steps on how to
Troubleshoot blue screen.

Please let us know the result after following the steps.

 

BSOD dump analysis request

Hi,

Thank you for posting your query in Microsoft Community.

I can understand how frustrating it could be when things go unusual.

I will certainly help you.

Please provide us the following details:

• 
  Have you made any changes to the computer prior to this issue?
  
• 
  When exactly you get these errors?
  

A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly.

The BAD_POOL_HEADER bug check has a value of 0x00000019.

The issue occurs because the Hdaudio.sys driver tries to process the audio information when the uninitialized internal firmware memory within the video card is set in a certain manner. The result is internal pool corruption.

As we are analyzing the dump files, let us try the following steps as a workaround and check if it makes any difference.

Step 1: Initially, I suggest you to start your computer in safe mode with Networking and check if the issue appears there as well. If it does not appear in safe mode with Networking place the computer in clean
boot state to identify the culprit program running in the background creating this error.

Safe Mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.

Refer the article below:

Start your PC in safe mode in Windows 10

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

Step 2: Let us follow the steps suggested in the following article and check if it helps in resolving the issue.

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope it helps.

Let us know the status, we are glad to assist you further.

 

Win 10 BSOD Driver Verifier Dump Analysis Request

Would someone with more dump analysis experience than I please take a look at my dumps to see if a particular driver(s) is causing BSOD on boot up? The BSOD gives me error code 139 but the machine appears to shutdown cleanly. If I understand the dump analysis
correctly it is pointing to ntkrnlmp.exe which I find hard to believe is at fault. My hunch is the problem is related to the SSD.

Minidumps and MSinfo are at:

010718-5421-01.zip

Office_MSinfo.nfo