Windows 10: BSOD Dumps - I need help

The Memory dump, mini dump and Sysinfo.nfo have been zipped. What do I need to do to get some help. I've had 2 BSODs in 3 days. The first since the system went into service November 2018.

:)

 

BAD_POOL_HEADER BSOD, Dump File attached


Hi Groggubus,

Welcome to the 10forums

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please follow this suggestion for the BSOD

1. Please open BitDefender and go to the modules,
2. Go to the firewall settings,
3. Uncheck 'Block port scans in the network',
4. Reboot your system <-- IMPORTANT

 

BSOD Help - dump files attached

Hi William,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. I will certainly help you with this. The dumpfiles you have provided is not enough to find the root cause of the BSOD.
Kindly provide full dump file for better assistance.

I appreciate if you answer few questions to narrow down the issue.

• What is the make and model of your computer?
• What error message are you getting with BSOD?
• Are you able to boot the computer to the desktop?

I suggest you to Update the Windows 10 Drivers and check if it help.

Please refer to the below article “How to: Install and Update drivers in Windows 10”by Mr. Andre Da Costa to update the drivers:

How to: Install and Update Hardware Drivers in Windows 10

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

BSOD dump

Hi Damian,

About your issue regarding BSOD on your PC. We suggest you to run this article:

Troubleshoot blue screen errors. It contains troubleshooting steps to perform to fix that issue.

We'll look forward to tour response.