Windows 10: BSOD error stop code system service exception

i bought hp envy 13 ba0003tu india yesterday and immediately updated to windows 1909 version. I started using it after that. The system randomly crashes and gives BSOD with system service exception error.

Also, when i check startup repair options, it shows me couldnt repair your pc

Log file C:\widows\system32\logfiles\srt\Srttrail.txt

i have already reset the pc once.

please advise

:)

 

BSOD Error code: System Service Exception

Hello,

I've recently had a BSOD with the System_Service_Exception stop code.

I've since run a MalwareBytes scan to check for viruses or malware (nothing found) and used the System File Checker tool in PowerShell as well (no discrepancies there either).

I've attached the minidump and system information files here as well. Here are the links:

Dropbox - 042719-45203-01.dmp - Simplify your life

Dropbox - systeminfo.txt - Simplify your life

Any help or advice would be much appreciated.

***Modified title from: BSOD - Stop Code: System Service Exception (minidump attached) ***

 

BSOD Windows 10 Stop Code: System Service Exception

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a Blue screen of death with System Service Exception stop code error. Thank you for the Mini dump file provided in the post, we analyzed and found ntkrnlmp.exe is an executable file associated with Windows
Operating System. When Windows OS starts running in your computer, the programs that contain ntkrnlmp.exe will be executed and loaded into RAM and runs there as a NT Kernel & System process.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Are you aware of any changes, prior to this issue?

Meanwhile, we would suggest you to refer the steps from this article under this section
“When did you get the error?” by clicking on
“While using my device”:
Troubleshoot blue screen errors



As an additional information, please refer this article:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION



Let us know how it goes.



Aditya Roy

Microsoft Community – Moderator

 

STOP CODE: SYSTEM SERVICE EXCEPTION

Hi guys,

My PC not working, showing the error STOP CODE: SYSTEM SERVICE EXCEPTION, after a power cut at my home. Pl help.