Windows 10: BSOD/freeze after exactly 11min 15sec uptime everytime

BSOD/freeze after exactly 11min 15sec uptime every time.

This has been going on for some time while I've been trialing and erroring. Computer locks up exactly 11m 15s after power on (BIOS set to boot with power on). That's 11m 10s after POST beep or about 10m 55s after desktop first appears.

It happens in various safe modes but not when booting from a flash drive, eg, for anti-virus offline scan or Windows ISO repair, etc.

When it locks up the mouse initially keeps moving. My task bar is autohidden and that can still be popped up but clicking Start won't bring up the menu. If monitoring Resource Monitor the disk "highest active time" blue line shoots straight up to 100% and stays there. After a few seconds the system is completely unresponsive and eventually will go to BSOD or I'll just hard restart before that.

Happy to answer any questions but must post now before it locks up again. ;o)


Here's stuff I saaw asked for in another thread.
Thanks in advance

Version 1703 (OS Build 15063.483)

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
516864 file records processed.
File verification completed.
13634 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
611662 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
47400 data files processed.
CHKDSK is verifying Usn Journal...
39413976 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

116399103 KB total disk space.
61998096 KB in 233177 files.
162312 KB in 47401 indexes.
0 KB in bad sectors.
634315 KB in use by the system.
65536 KB occupied by the log file.
53604380 KB available on disk.

4096 bytes in each allocation unit.
29099775 total allocation units on disk.
13401095 allocation units available on disk.

C:\WINDOWS\system32>

:)

 

Windows 10 Freezes randomly Minidump/Verifier file added

Hi!

I get these random freezes since I've updated to Windows 10. Did not happen with Windows 7. Freezes are random and take about 10-15sec each time. Driver Verifier causes BSOD.

MiniDump from Driver Verifier:

https://onedrive.live.com/redir?resid=7338DC61BA740D54!218&authkey=!ADeslHmeos0SJzE&ithint=file,dmp

MSInfo saved file:

https://onedrive.live.com/redir?resid=7338DC61BA740D54!219&authkey=!AEjosYPn7doNs_w&ithint=file,nfo

Anybody whom could please help me find the problematic driver/cause?

Best regards,

/Nader Iano

 

Screen freezing after installing Windows 10 Anniversary update on the computer.

Hi Likhitha V,

Am sorry to inform that i tried both the way as you said but there is no changes in the screen freeze. system log in normally and freeze after 15sec like before am really depressed of this issue please help me to fix this issue soon,
how can users suffer like this without using the system

 

Hi Pogle,

Welcome to the 10forums *Smile

What BSOD error shows up?


Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

 

Please give us one exact timecode for the system freeze (date/time/seconds)

Please give us one exact timecode for "power on" (date/time/seconds)

thanks

 

In the zip there were no bsod minidump files.
1) List the hardware that is attached to your computer
2) If there is an Epsom printer please disconnect it and uninstall the Epsom software using control panel and device manager
3) check the performance of the computer after the disconnection of the Epson products and removal of the software.
4) if performance has not improved place the computer into clean boot:
5) open administrative command prompt and type or copy and paste:
6) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)
7) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)
8) shutdown /r (you will reboot the computer so that it is in clean boot)

Evaluate the performance on your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? How has the audio and video performance changed? Is it better, worse, or the same? How have the freezes/hangs changed? Are they better, worse or the same?
Continue using clean boot indefinitely to monitor performance.

9) modify the settings so that your computer is set up to view bsod windows and save minidump files:

Keyboard: win + r keys simultaneously > type or copy and paste: sysdm.cpl > click advanced tab > under startup and recover click settings > under system failure uncheck automatically restart See this link:
BSOD Finding and fixing them - Microsoft Community: BSOD Finding and fixing them - Microsoft Community


10) Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.

The bios in your computer: BIOS Version/Date American Megatrends Inc. F10, 18/08/2015

Please check to see if this is the most up to date version.

To ensure that there are no improper bios settings please reset the bios.

Sometimes there can be failure to boot after resetting the bios.

So please make sure your files are backed up.

Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:

Macrium Software | Your image is everything

And please create a restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow



Code: Event[132]: Log Name: System Source: Service Control Manager Date: 2017-06-16T23:43:43.675 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: s-doody-o Description: A service was installed in the system.Service Name: Epson Scanner ServiceService File Name: C:\WINDOWS\system32\EscSvc64.exeService Type: user mode serviceService Start Type: auto startService Account: LocalSystem[/quote] Code: Event[134]: Log Name: System Source: Service Control Manager Date: 2017-06-16T23:43:43.677 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: s-doody-o Description: A service was installed in the system.Service Name: MyEPSON Connect ServiceService File Name: "C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe"Service Type: user mode serviceService Start Type: auto startService Account: LocalSystem[/quote] Code: Event[203]: Log Name: System Source: Service Control Manager Date: 2017-06-16T23:44:37.843 Event ID: 7034 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: s-doody-o Description: The MyEPSON Connect Service service terminated unexpectedly. It has done this 1 time(s).[/quote] Code: Event[393]: Log Name: System Source: Service Control Manager Date: 2017-06-17T14:45:43.993 Event ID: 7034 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: s-doody-o Description: The MyEPSON Connect Service service terminated unexpectedly. It has done this 1 time(s).[/quote] Code: Event[7407]: Log Name: System Source: Microsoft-Windows-Kernel-PnP Date: 2017-07-11T13:28:05.630 Event ID: 225 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: s-doody-o Description: The application \Device\HarddiskVolume2\Program Files (x86)\epson\MyEPSON Connect\mep.exe with process id 4624 stopped the removal or ejection for the device PCI\VEN_8086&DEV_8C02&SUBSYS_B0051458&REV_04\3&11583659&0&FA.[/quote] Code: 20/06/2017 15:05 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0x970 Faulting application start time: 0x01d2e9d6a8957048 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 108f7125-ef82-4bc3-a550-324e6f22d26d Faulting package full name: Faulting package-relative application ID:16/06/2017 22:44 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xb54 Faulting application start time: 0x01d2e6f2217c7a7b Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 81047d99-e48e-4579-b63d-f93d8774a8c0 Faulting package full name: Faulting package-relative application ID: 20/06/2017 14:40 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xb80 Faulting application start time: 0x01d2e9d33b608a65 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 75552d32-8abd-45b2-a256-388268682626 Faulting package full name: Faulting package-relative application ID: 18/06/2017 16:49 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xb8c Faulting application start time: 0x01d2e852cad7374f Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: bf261f39-c353-4052-91a0-6a18e361c64a Faulting package full name: Faulting package-relative application ID: 19/06/2017 12:38 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xbd8 Faulting application start time: 0x01d2e8f8e531777a Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 2ee80943-557f-49b2-ae9a-e00493c32450 Faulting package full name: Faulting package-relative application ID: 19/06/2017 13:48 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xbd8 Faulting application start time: 0x01d2e902c0e0f77e Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: dcfbacad-f8a1-42a9-b32c-234b9f85e256 Faulting package full name: Faulting package-relative application ID: 17/06/2017 13:45 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xbe0 Faulting application start time: 0x01d2e770035396c1 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 1e5ac92b-0040-4826-a751-fcaf22274843 Faulting package full name: Faulting package-relative application ID: 19/06/2017 22:05 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xbf4 Faulting application start time: 0x01d2e9482b233b8d Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: e26bd9e7-fd13-42da-9682-d34cce252102 Faulting package full name: Faulting package-relative application ID: 21/06/2017 10:44 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc14 Faulting application start time: 0x01d2ea7b6d093739 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 8881fe1e-2f6d-4f15-b728-1ca4bb9e8442 Faulting package full name: Faulting package-relative application ID: 20/06/2017 12:16 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc1c Faulting application start time: 0x01d2e9bf05a55da8 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: ed5808e3-19f8-41d2-98d6-0a035a98d58c Faulting package full name: Faulting package-relative application ID: 20/06/2017 12:02 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc28 Faulting application start time: 0x01d2e9bd1c501942 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: e219ecbd-f8fc-4d42-8730-21e0355f150e Faulting package full name: Faulting package-relative application ID: 19/06/2017 11:21 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc2c Faulting application start time: 0x01d2e8ee341f7c30 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: db4ea319-f7c1-4c28-a86b-4643336b66f3 Faulting package full name: Faulting package-relative application ID: 20/06/2017 10:42 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc30 Faulting application start time: 0x01d2e9b1ed859083 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: d5c429b4-fbde-4283-b433-f6c6b5ec9498 Faulting package full name: Faulting package-relative application ID: 21/06/2017 10:54 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc34 Faulting application start time: 0x01d2ea7ccaddaaee Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 1e2dec4b-872c-4a95-8cb7-be55e933f033 Faulting package full name: Faulting package-relative application ID: 19/06/2017 09:57 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc38 Faulting application start time: 0x01d2e8e27b8d01dc Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 7828c772-f467-4a36-a4dd-e0263dde6bc4 Faulting package full name: Faulting package-relative application ID: 20/06/2017 14:53 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc44 Faulting application start time: 0x01d2e9d4efc4ef34 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 373c4ad0-1d29-49ef-840a-8061b92e82de Faulting package full name: Faulting package-relative application ID: 19/06/2017 10:58 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc4c Faulting application start time: 0x01d2e8eaee199eda Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 2c06a7b4-1fb5-4170-9fe5-1468e1b3cfbb Faulting package full name: Faulting package-relative application ID: 19/06/2017 09:33 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc58 Faulting application start time: 0x01d2e8df1a0f9069 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 949286a6-89f0-4893-bf75-39c69e540d1e Faulting package full name: Faulting package-relative application ID: 19/06/2017 12:47 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc80 Faulting application start time: 0x01d2e8fa275c0799 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 6e3f0c6b-9221-4599-9aad-a4ee7451b507 Faulting package full name: Faulting package-relative application ID: 20/06/2017 11:33 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc80 Faulting application start time: 0x01d2e9b8fd4d334f Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: dc2dc85c-84c1-482e-a4fe-7bd6c7574dfd Faulting package full name: Faulting package-relative application ID: 20/06/2017 09:45 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc84 Faulting application start time: 0x01d2e9a9e4009fb2 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: dee8b958-b9bd-4edb-a00b-cc0aea721c90 Faulting package full name: Faulting package-relative application ID: 20/06/2017 11:14 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xc90 Faulting application start time: 0x01d2e9b655d2e905 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 4b8c4674-ab97-4de0-bdb7-494f1ad94543 Faulting package full name: Faulting package-relative application ID: 20/06/2017 10:29 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xcac Faulting application start time: 0x01d2e9b01c724627 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: fdc64001-ff43-47f6-9f57-7907788613ea Faulting package full name: Faulting package-relative application ID: 20/06/2017 10:15 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xcd0 Faulting application start time: 0x01d2e9ae256e386c Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 77dbcb71-58e3-4d67-ac26-5d592d1669c1 Faulting package full name: Faulting package-relative application ID: 20/06/2017 10:23 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xd24 Faulting application start time: 0x01d2e9af4be91a80 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: ed4bb6fc-8e86-4442-ab63-04e887c8060e Faulting package full name: Faulting package-relative application ID: 20/06/2017 11:46 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xd2c Faulting application start time: 0x01d2e9bace19a54d Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 104e1925-c921-493b-8070-83eeb1219ced Faulting package full name: Faulting package-relative application ID: 19/06/2017 09:44 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xd40 Faulting application start time: 0x01d2e8e0af37795b Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: 76f5aed1-675d-4d8a-ab51-8982b06807a7 Faulting package full name: Faulting package-relative application ID: 20/06/2017 11:23 Application Error Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9 Exception code: 0xc000000d Fault offset: 0x0006c169 Faulting process ID: 0xd44 Faulting application start time: 0x01d2e9b7a41b53e8 Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe Report ID: af8a7370-bc1a-4883-9e9c-6332bbaa2cf2 Faulting package full name: Faulting package-relative application ID:[/quote]

 

Thanks for all your replies. Apologies but perhaps BSOD is not exactly what I'm seeing. As described, the system locks up/freezes at EXACTLY the same time after start-up each time, without fail (so to speak!). If left for a minute or so (I usually reboot without waiting) a blue screen appears saying it's collecting data and will reboot. Or, after updating various drivers and disabling some services, it changed slightly to saying critical process speed but no specific error code. That's what I took to be a BSOD assuming things were different under Win 10, not having actually had one since XP. (I can't see how to attach an image here or I'd post a photo of the message). Sometimes there's a 0% progress indicator which doesn't progress. When it reboots itself the SSD is not listed as a boot device and a hard reset is always required.

I've pretty much disconnected everything from this computer already except.
Logitech C-UAT 51 wireless mouse
Saitek PK25 USB keyboard
EasyAcc H40 USB 3.0 hub
Akasa AK-P040FG7 400W ATX PSU Power Supply

I followed the steps for selective boot etc in their previous post, disabling Mon-Microsoft services, but the problem remains - lock up at 11m 15s. If I knew how I'd also attach a photo of Resource Monitor showing the disk activity blue line maxed out shortly before the blue screen.

In reply to the request for exact system times, I'm not sure how to provide those. Would simply quoting the Windows clock be sufficient? I could give the time at which the disk maxes out to within a couple of seconds.

It did indeed have an Epson printer which I disconnected and fully uninstalled last week. No change.

 

When this BSOD happens again, make a photo with a camera or phone and use How to upload files to upload the photo.
Your description sounds like a BSOD (bluescreen of death).

A picture of a BSOD screen in the newest Windows 10, earlier versions don't have the QR code which leads to a Microsoft page for generic troubleshooting steps.
Attachment 144648

 

Just found an explanation for the lack of dumps, thanks @zbook for this great catch!

Please setup a pagefile on the C: partition, most preferable let Windows handle it.
Without a pagefile no dump can be saved.
Manage Virtual Memory Pagefile in Windows 10 Windows 10 Virtualization Tutorials

 

Thanks axe0. Yes, that's the BSOD I'm getting, except it just sits there on 0%. Sometimes it restarts itself without having progressed but, when it does, there's no boot device and a power off/on is always required. Sometimes the BSOD is without the 'we're collecting data' bit, saying 'You can restart'.

Yes, I saw that about the pagefile too. I had disabled it at some point when I was desperately disabling anything I could think of. I've reconfigure that and set up mini dump so I hope the following post from the PC (this is from a tablet) will contain a dump.

Actually, before that I'll try to post the photo of Resource Monitor as the problem is occurring.

 

Hopefully, the Resource Monitor photo is now attached. On the right the second graph down shows the disk maxing out in the blue line. This happens whenever the problem is occurring. Now that just about everything is disabled is interesting that the process at the top is MsMpEng.exe on all four panes (apologies for grainy image - low brightness on monitor). This was not always the case but may be significant.

Ok, I'll start up the computer after the last freeze and try to generate and post another dump from there...

 

Well, I don't know what's happening now. First time I ran dm_log since lasty post it said something like system cannot find path to dump file. Having selected small dump I saw the path should be %SystemRoot%\Minidump but found the folder didn't exist so I created it. It has full access from SYSTEM and administrator though not sure who'll be writing the file. Anyway, I waited for another freeze, BSOD, restart and run collector again. this time it found the folder but said no dump file found. Is this to do with the 0% indicator on BSOD not progressing, ie. doesn't collect data? Maybe for same reason as no boot device on restart, ie. SSD drive not available until after hard restart?

It seems MsMpEng.exe gets really busy around this time. But need to post this now before system locks again...
Will probably now leave this till the morning.

 

(Frustrating - wrote another post which got wiped when I went to add an image)
Anyway, this shows MsMpEng using a lot of CPU shortly before the PC froze. Unusually this time the disk blue line didn't max out when it happened. However all files in the disk pane were MsMpEng when it froze. Seems like Windows Defender might be overloading the disk to the point that a dump file can't be written and even the boot device becoming unavailable until a hard reset. Will pick it up again tomorrow.

 

The 0% progress with no pagefile is because the RAM can't be 'dumped'.








Diagnostics Test

HDD TEST
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
*Arrow Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log *Arrow Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

 

Many thanks axe0. The difficulty I have is that the system is only up for 11 minutes maximum which doesn't always allow time for these scans to complete. I'll post the HDscan results as text, below, for now as scanning and then creating images often leaves me out of time.

I had to run chkdsk from the command prompt accessed from Windows 10 media installation disk. I haven't found a way to feed the results into a text file. (Event Viewer didn't show much detail and I suspect was only refering to scans at startup). There were however several disk errors not of of which seem to have been repaired.

I've managed to create a Macrium rescue DVD and will probably go ahead get a new SSD drive to clone to.
Must reboot now before lock up.
Here's HDscn results in text

HD Tune: Samsung SSD 840 EVO 120G Benchmark

Transfer Rate Minimum : 1.4 MB/sec
Transfer Rate Maximum : 408.9 MB/sec
Transfer Rate Average : 268.2 MB/sec
Access Time : 1.7 ms
Burst Rate : 171.0 MB/sec
CPU Usage : 9.3%


HD Tune: Samsung SSD 840 EVO 120G Information

Firmware version : EXT0AB0Q
Serial number : S1D5NEAD705408N
Capacity : 111.8 GB (~120.0 GB)
Buffer size : n/a
Standard : ATA/ATAPI-0 - SATA II
Supported mode : UDMA Mode 6 (Ultra ATA/133)
Current mode : UDMA Mode 6 (Ultra ATA/133)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : no
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes

Partition : 1
Drive letter :
Label :
Capacity : 350 MB
Usage : 0.00%
Type : NTFS
Bootable : Yes

Partition : 2
Drive letter : C:\
Label :
Capacity : 113671 MB
Usage : 53.37%
Type : NTFS
Bootable : No

Partition : 3
Drive letter :
Label :
Capacity : 450 MB
Usage : 0.00%
Type : unknown (27h)
Bootable : No



HD Tune: Samsung SSD 840 EVO 120G Health

ID Current Worst ThresholdData Status
(05) Reallocated Sector Count 100 100 10 0 Ok
(09) Power On Hours Count 98 98 0 7753 Ok
(0C) Power Cycle Count 97 97 0 2880 Ok
(B1) (unknown attribute) 97 97 0 33 Ok
(B3) (unknown attribute) 100 100 10 0 Ok
(B5) (unknown attribute) 100 100 10 0 Ok
(B6) (unknown attribute) 100 100 10 0 Ok
(B7) (unknown attribute) 100 100 10 0 Ok
(BB) (unknown attribute) 100 100 0 0 Ok
(BE) Airflow Temperature 73 65 0 27 Ok
(C3) Hardware ECC Recovered 200 200 0 0 Ok
(C7) Ultra DMA CRC Error Count 99 99 0 4 Ok
(EB) (unknown attribute) 99 99 0 421 Ok
(F1) (unknown attribute) 99 99 0 -1497246429 Ok

Power On Time : 7753
Health Status : Ok


HD Tune: Samsung SSD 840 EVO 120G Error Scan

Scanned data : 114427 MB
Damaged Blocks : 0.0 %
Elapsed Time : 0:21