Windows 10: BSOD from a Bugcheck - Forced Reboot

Discus and support BSOD from a Bugcheck - Forced Reboot in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello: Earlier today I had a forced reboot. Checked Reliability History to discover the following: The computer has rebooted from a bugcheck.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Toronto Cat, Jan 13, 2017.

  1. BSOD from a Bugcheck - Forced Reboot


    Hello:

    Earlier today I had a forced reboot. Checked Reliability History to discover the following:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffc08c1453a1d8, 0x00000000f2000040, 0x0000000000000800). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b10d934f-a9bf-4192-a3e0-75c025c26b9d.

    I'm attaching a zip file of the Windows Dump and would appreciate any advice on this shocking event.

    Attachment 117035

    :)
     
    Toronto Cat, Jan 13, 2017
    #1

  2. Windows 10 BSODs

    I've experienced three BSODs for the second day in a row. The first stated:

    • The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xfffff802225dc9f0, 0xfffff802225dc948, 0x0000000000000000).
    The second stated:

    • The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xffffd000b8eed5a0, 0xffffd000b8eed4f8, 0x0000000000000000)
    And the third stated:

    • The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xffffd001c93da5a0, 0xffffd001c93da4f8, 0x0000000000000000)

    These occurred while I was gaming, so is it a gpu driver issue?
     
    Blue Dingo, Jan 13, 2017
    #2
  3. RomanKlin Win User
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e

    Dear all,

    I just received the following error in event log after BSOD reboot,

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff800137eedcb, 0xffffd00024597e88, 0xffffd000245976a0)

    C:\WINDOWS\MEMORY.DMP. Report Id: 091215-14781-01

    Could you please help to resolve this issue?

    Thanks in advance.
     
    RomanKlin, Jan 13, 2017
    #3
  4. Ztruker Win User

    BSOD from a Bugcheck - Forced Reboot

    The zip file you uploaded is empty. Please try dm_log_collector again.

    Also, if C:\WINDOWS\MEMORY.DMP is there, zip it up then upload to a file sharing site like OneDrive and post a link to it here.
     
    Ztruker, Jan 13, 2017
    #4
  5. Thanks for your reply. I have tried again as you asked, and attach zip file here. I have never used a file sharing service, and would need to learn how.

    When I tried to attach the TFdebug files to this reply, I was unable to find it on the list of desktop items despite that I can see it there.

    Attachment 117040

    Hope this zip is not empty.
     
    Toronto Cat, Jan 13, 2017
    #5
  6. Ztruker Win User
    Windows 10 comes with OneDrive. Use it to upload the zipped file. See if this explains it better: How to Share Files and Folders from OneDrive in Windows 10

    The dump shows a hardware machine check:
    Code: WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffc08c1453a1d8, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.[/quote] Code: 1: kd> !errrec ffffc08c1453a1d8 =============================================================================== Common Platform Error Record @ ffffc08c1453a1d8 ------------------------------------------------------------------------------- Record Id : 01d26db6155d456e Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 1/13/2017 21:46:37 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffc08c1453a258 Section @ ffffc08c1453a330 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : BUS error Operation : Generic Flags : 0x00 Level : 0 CPU Version : 0x000000000001067a Processor ID : 0x0000000000000001 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffc08c1453a2a0 Section @ ffffc08c1453a3f0 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000001 CPU Id : 7a 06 01 00 00 08 02 01 - fd e3 08 0c ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffc08c1453a3f0 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffc08c1453a2e8 Section @ ffffc08c1453a470 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 1 Bank 0) Status : 0xf200004000000800[/quote] That error (BUSL0_SRC_ERR_M_NOTIMEOUT_ERR) means the processor sent out a read request to L0 cache, and there was a delay in return (either a cache miss, or invalid data in cache). - cluberti.

    Several possible causes for this.

    1. CPU is defective or overheating
    2. Power supply low or fluctuating

    Check that the vents on the laptop are not blocked. Blow out with a can of compressed air.

    Run a program like Speedfan or CPUZ to monitor temperatures and voltages, see what that shows.

    This is a 5-6 year old laptop with a BIOS from 2011 and no drivers later than Windows 7 available from the manufacturer.

    Noticed you have a lot of old drivers:
    Code: 2008/03/18 08:12:13 PM C:\WINDOWS\system32\drivers\qcfilterhp.sys 2008/09/24 02:28:20 PM C:\WINDOWS\system32\drivers\SiSRaid2.sys 2008/10/01 05:56:04 PM C:\WINDOWS\system32\drivers\sisraid4.sys 2008/11/10 10:01:35 AM C:\WINDOWS\system32\DRIVERS\agrsm64.sys 2009/01/09 12:51:28 PM C:\WINDOWS\system32\DRIVERS\qcusbserhp.sys 2009/01/09 12:53:45 PM C:\WINDOWS\system32\drivers\qcusbnethp.sys 2009/04/29 09:48:30 AM C:\WINDOWS\system32\drivers\HpqKbFiltr.sys 2009/05/18 01:31:55 PM C:\WINDOWS\system32\drivers\ADIHdAud.sys 2009/06/23 03:50:00 PM C:\WINDOWS\system32\drivers\HECIx64.sys 2009/06/25 04:04:18 AM C:\WINDOWS\system32\drivers\rimmpx64.sys 2009/07/20 05:30:52 AM C:\WINDOWS\system32\DRIVERS\rismcx64.sys 2010/01/13 11:37:13 AM C:\WINDOWS\system32\DRIVERS\NETw5s64.sys 2010/02/23 03:44:48 PM C:\WINDOWS\system32\DRIVERS\cpqbttn.sys 2010/04/07 06:58:49 PM C:\WINDOWS\system32\DRIVERS\e1y62x64.sys 2010/05/19 11:31:31 PM C:\WINDOWS\system32\Drivers\ATSwpWDF.sys 2010/06/03 09:27:13 PM C:\WINDOWS\system32\DRIVERS\SynTP.sys 2011/04/11 02:48:16 PM C:\WINDOWS\system32\drivers\iaStorV.sys 2011/05/13 02:47:02 PM C:\WINDOWS\system32\DRIVERS\Accelerometer.sys 2011/05/13 02:47:02 PM C:\WINDOWS\system32\DRIVERS\hpdskflt.sys 2012/01/23 05:44:07 PM C:\WINDOWS\system32\drivers\NETwNs64.sys 2012/11/26 07:02:51 PM C:\WINDOWS\system32\drivers\stexstor.sys 2012/12/11 04:21:44 PM C:\WINDOWS\system32\drivers\amdsbs.sys 2013/01/21 02:00:28 PM C:\WINDOWS\system32\drivers\vstxraid.sys 2013/03/15 07:39:38 PM C:\WINDOWS\system32\drivers\lsi_sss.sys 2013/03/26 05:36:54 PM C:\WINDOWS\system32\drivers\HpSAMD.sys 2013/06/03 06:02:39 PM C:\WINDOWS\system32\drivers\megasr.sys[/quote] Might be a good idea to try doing a clean install. Backup your data first.
    Follow this tutorial: Windows 10 - Clean Install

    Since this is an older laptop, I would not be surprised if the problem is over heating though.
     
    Ztruker, Jan 13, 2017
    #6
  7. Thank you so much for the information. Yes it is a refurbished HP Elitebook with Windows 7, upgraded to Windows 10. I'll review the file sharing info that you sent.

    On the matter of drivers, is there a software that will update drivers, and is it recommended to do so?
     
    Toronto Cat, Jan 13, 2017
    #7
  8. Ztruker Win User

    BSOD from a Bugcheck - Forced Reboot

    Stay away from automated driver update software. You never know what you 're getting and it's often not good. I'm sure some are better than others but I much prefer locating updated drivers manually.
     
    Ztruker, Jan 15, 2017
    #8
  9. Thank you for your help and advice. Happy New Year. Be well...
     
    Toronto Cat, Jan 15, 2017
    #9
  10. Ztruker Win User
    Ztruker, Apr 5, 2018
    #10
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BSOD from a Bugcheck - Forced Reboot

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