Windows 10: Bsod from an audio driver

Hi,


I installed a realtek audio driver from the dell website. After the reboot it gets to the login screen but then gives a bsod ( SYSTEM THREAD EXCEPTION NOT HANDLED, RTKVHD64.sys having failed). I have a attempted to reboot in safe mode however i still get a bsod just with the what failed bit. Is the a way to delete that driver without logging in, ie from the command prompt or is there a better way forward?


Thanks.

:)

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

The Ultimate Realtek HD Audio Driver Mod for Windows 10

Everyone that post ids, need just do these steps and you will be good. I kinda tired of keep on uploading the inf. file

1.Go Open up device manager
2. Go under sound,video, and game controllers
3. Find Realtek High Definition Audio
4. Right click and hit update driver
5. Browse my computer for driver software
6. Let me pick from a list of available drivers on my computer
7. Click Have Disk and hit browse
8. Click on the Realtek HD Audio mod folder and look for win64
9. Click on the HDXRT4 and click ok,
10. Click Next and Yes
additional if you want dts audio and others, install it now before next step.
After it is done, restart the PC

You should be good then and also make sure before doing these steps that you have driver enforcement disabled.

 

USB Audio Codec Driver

After following all these steps, my usb audio device still does not work. In Settings > Connected devices it list USB Audio Codec Driver is unavailable.