Windows 10: BSOD HP Envy 15-3040NR On shut down - System_Service_Exception

Own a HP envy 15-3040NR.

Have recently upgraded to Windows 10 Pro on the device. Am now getting the BSOD on shut down - System_Service_Exception.

Usually occurs when I have my two external monitors attached, along with a USB 3.0 Hub.

Attachment 102558

:)

 

Windows 10 Home hp envy 15 doesn't fully shut down

Be more descriptive on where you found that please.

 

Windows 10 Home hp envy 15 doesn't fully shut down

Hi Jamar,

I suggest you to run the Power troubleshooter and check if it helps.

a) Press Windows and X key together and select
Control Panel.

b) Click on Troubleshooting.

c) Click onView all option on the left side of the Windows.

d) Click on Power option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

If the issue persists, you may place the computer in a clean boot state and check if there are any software conflicts.

http://support.microsoft.com/kb/929135

Note: To reset the computer to normal mode after troubleshooting, please refer to “How to reset the computer to start normally after clean boot troubleshooting”
from the above article.

Please update us with the status. We will be glad to assist you.

 

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Check Creative Technology for driver updates for your audio device
Driver Reference Table - ksaud.sys
Code: 4: kd> lmvm ksaud Browse full module list start end module name fffff80c`88380000 fffff80c`88504000 ksaud T (no symbols) Loaded symbol image file: ksaud.sys Image path: \SystemRoot\system32\drivers\ksaud.sys Image name: ksaud.sys Browse all global symbols functions data Timestamp: Tue May 12 09:53:39 2015 (5551B183) CheckSum: 0018C081 ImageSize: 00184000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]