Windows 10: BSOD In Hotspot

Hello everybody,

My hotspot normally works completely fine, as in I can run it for hours, however whenever I connect a chromebook to it, I get a BSOD. Specifically, a kmode_exception_not_handled BSOD. It says the part that failed was 'Rtwlanu.sys". Do I need to update a driver?

:)

 

Mobile Hotspot

We appreciate that you have tried the suggested steps above. Have you tried to connect other devices to the mobile hotspot on your PC?

Since the issue is still the same, we suggest that you uninstall/reinstall the network adapter driver and check if this will resolve the issue. Follow the steps below:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Network adaptor and click on it expand it.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic network adapter driver.
  

We can also update the network adapter driver. Skip step 3 from the above steps and right click on the device and click on update.

Feel free to post back for any updates.

 

Windows 10 Mobile Hotspot Not working

Hi,

Your Bluetooth connection may be enabled which prevents you from setting up your mobile hotspot. To have this addressed, we suggest turning off the Bluetooth connection and see if you're able to set up your mobile hotspot. Follow these steps:

• Open Settings and select Devices.
• Click Bluetooth, then toggle it OFF.

Once done, check if you can now turn on your computer's mobile hotspot. Let us know how it goes.

Regards.

 

Windows 10 Mobile Hotspot Problem

Hi John,

I realize the inconvenience you are experiencing with on Windows 10.

To assist you better, please provide us the information below:

• Have you checked the issues with other network connection?

I suggest you to refer to the steps provided in the Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/use-your-pc-as-a-mobile-hotspot

Please get back to us with an update on Wi-Fi hotspot issue, we will be happy to help.

Thank you.