Windows 10: BSOD installing AMD graphics driver

Hi,
I have been facing this problem for a couple months now. Whenever I try to install AMD Graphics driver, my system crashes. Can someone suggest a solution for this?
Thanks in advance!!

:)

 

Windows 10 crash, bsod

Hi my computer is super new: AMD ryzen 1700, 16GB ram, 512 NVME SSD, gtx 1080 ti.

I have installed new windows version installed only 3 drivers

All the driver i installed are:

amdpcidev.sys (AMD Driver)

amdgpio2.sys (AMD Driver)

amdgpio3.sys (AMD Driver)

amdpsp.sys (AMD Driver)

e1i63x64.sys (Intel Lan and WIFI)

ibtusb.sys (Intel Lan and WIFI)

netwtw04.sys (Intel Lan and WIFI)

nvhda64v.sys (NVIDIA Graphics)

nvlddmkm.sys (NVIDIA Graphics)

nvvad64.sys (NVIDIA Graphics)

nvvhci.sys (NVIDIA Graphics)

and I still got ramdom BSOD

 

Random BSODs need help

There were 3 problem drivers identified.

2 of the problematic drivers were the AMD graphic drivers:

atikmpag.sys

atikmdag.sys

epfwwfp.sys

The epfwwfp driver is an ESET firewall driver.

Follow these steps:

1) Uninstall ESET

Uninstallers (removal tools) for common Windows antivirus software

2) Turn on windows defender

3) Use DDU to uninstall AMD graphic drivers

4) Use the AMD website as a source for the replacement drivers

5) Make sure you check the clean install box

6) Wagnardsoft

7) AMD Support and Radeon Software Driver Download

8) Wait approximately 2 - 3 weeks to confirm that you have a stable computer environment.

9) If you have a stable computer environment you can reinstall ESET and if there are any new BSOD you will need to uninstall it again. Otherwise it was a corrupt driver and should be able to remain installed with the new installation.

10) If there are BSOD after replacement of the graphics driver then submit new mini dumps.

 

Did you try the update using the latest AMD driver from Lenovo?

http://pcsupport.lenovo.com/us/en/pr...1-70/downloads

If you got that driver anywhere else, I would strongly suggest you try the Lenovo OEM driver.
(You could also try to update your driver via windows update from device manager too)

I hope my link points to the correct page because Lenovo usually has extended model numbers such as:

Ideapad 110-15ISK (80UD0017US)

I also noticed your rig can be provisioned with either an Intel or AMD graphics' solution.


Good luck,

 

Yes, I have tried installing latest drivers both from Lenovo and AMD websites. I have also tried clean installing Windows to check if the problem gets solved...But nothing helped

 

Do you have a working driver right now? If so, could you post a screenshot of it from device manager?





If not, and you have an exclamation point, could you post a screenshot of the hardware ID?





Also, do you have an extended model number as I advised in my original response?

 

AMD driver is not listed as i have not installed it yet. If I install it, my system crashes almost immediately.






My laptop's model number is Lenovo Z51-70 (80k600VWIN)

 

Ok, it looks like you have an Intel + AMD switchable graphics solution. Right now, the Intel 550 graphics solution is working. Unfortunately, I don't have any experience with switchable graphics so I am not the person to help you from here.

However, I did see a setting in your BIOS to activate switchable graphics so I'm wondering if that is not set properly.

With that said, I think you would be better served to (also) post your issue at the Lenovo forums but you have to do a better job of explaining your issue to get the proper help. Tell them the make/model number of your laptop. Tell them you have an Intel + AMD switchable graphics solution. Tell them the Intel 5500 driver is installed and working but you can't get the AMD driver to install. Ask if there is any written Lenovo documentation on how to get your switchable graphics working properly.

Good luck,