Windows 10: BSOD installing with Blizzard Launcher

Discus and support BSOD installing with Blizzard Launcher in Windows 10 BSOD Crashes and Debugging to solve the problem; I am getting the BSOD after trying to install Diablo 3 and Heroes of the Storm. I have World of Warcraft installed just fine, from the same launcher. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by johnsweeney, Nov 6, 2016.

  1. JOHNSWEENEY
    johnsweeney Win User

    BSOD installing with Blizzard Launcher


    I am getting the BSOD after trying to install Diablo 3 and Heroes of the Storm. I have World of Warcraft installed just fine, from the same launcher. I attached an picture of the BSOD I received trying to install Diablo 3. Any help would be appreciated.

    :)
     
    johnsweeney, Nov 6, 2016
    #1
  2. HVALSEY
    Hvalsey Win User

    Microsoft Edge is missing Adobe Flash settings

    Within Microsoft Edge I can watch videos with no issues. However when trying to watch videos through other applications it tells me to install flash when before the upgrade this was working fine. When I mentioned battle.net I am referring to the blizzard
    launcher for their games. Within this you can watch videos of upcoming events etc.
     
    Hvalsey, Nov 6, 2016
    #2
  3. NASALSPRAY
    nasalspray Win User
    Network connection only available through Edge following startup/restart

    This is interesting... It looks like Firefox is able to work as well.

    I was able to download Firefox (through Edge) and navigate to a website. However, Chrome isn't able to successfully connect, as well as other applications (Steam, Slack, Blizzard launcher, etc.)

    Any idea what could be going on?
     
    nasalspray, Nov 6, 2016
    #3
  4. NEEMOBEER
    Neemobeer Win User

    BSOD installing with Blizzard Launcher

    Need the dump files to troubleshoot.
     
    Neemobeer, Nov 6, 2016
    #4
  5. JOHNSWEENEY
    johnsweeney Win User
    isn't that the Zip file I uploaded? I am not the most computer savvy.
     
    johnsweeney, Nov 6, 2016
    #5
  6. NEEMOBEER
    Neemobeer Win User
    There's nothing in it.
     
    Neemobeer, Nov 6, 2016
    #6
  7. JOHNSWEENEY
    johnsweeney Win User
    OK, I think I did it right this time.
     
    johnsweeney, Nov 6, 2016
    #7
  8. NEEMOBEER
    Neemobeer Win User

    BSOD installing with Blizzard Launcher

    Looks like your webroot URL filter driver is causing memory corruption. You can disable the web shield in settings to stop it and test.
     
    Neemobeer, Nov 6, 2016
    #8
  9. JOHNSWEENEY
    johnsweeney Win User
    Well it has not crashed yet. Would reinstalling the webroot fix it long term? Or should I find new virus protection software?
     
    johnsweeney, Nov 6, 2016
    #9
  10. NEEMOBEER
    Neemobeer Win User
    I'd report it to Webroot, you can try a re-install but if it's the same version driver it may just start BSODing again.
     
    Neemobeer, Apr 5, 2018
    #10
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BSOD installing with Blizzard Launcher

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