Windows 10: BSOD intermittent crash

Hello everyone, I keep receiving the blue screen of death and can not pin point what is causing it. Some days it may happen two or three times and then sometimes I can go a whole week without it occurring. I have included my log collector results file if this could help anybody that may want to review it.


Attachment 107899

Thanks

:)

 

Intermittent BSOD Crash

Two dumps, many drivers blamed:

1

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiRequestIoPowerState+ac )

2

*** WARNING: Unable to verify timestamp for BHDrvx64.sys

*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys

3.

IntelNIt.sys

For #1:

Completely remove everything from Nvidia using DDU and install the newest copy of the driver available.

www.guru3d.com/files-details/display-driver-uninstaller-download.html

You can head either to Nvidia or the manufacturer to get the newest driver.

For #2:

Uninstall Symantec AV

For #3:

Uninstall Intel Turbomax software

 

Intermittent BSOD Crash

I have been getting a BSOD intermittently for the last few weeks but cannot

figure out why. So i was hoping someone in this community could help

me figure it out.

Here are the minidump summaries for the two types of crashes i am getting:

==================================================

Dump File : 122317-42578-01.dmp

Crash Time : 23.12.2017 19:39:10

Bug Check String :

Bug Check Code : 0x00000133

Parameter 1 : 00000000`00000001

Parameter 2 : 00000000`00001e00

Parameter 3 : fffff803`167f7348

Parameter 4 : 00000000`00000000

Caused By Driver : hal.dll

Caused By Address : hal.dll+532b0

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.15063.502 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+16c580

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\122317-42578-01.dmp

Processors Count : 12

Major Version : 15

Minor Version : 15063

Dump File Size : 4 369 388

Dump File Time : 23.12.2017 19:45:12

==================================================

==================================================

Dump File : 122117-47187-01.dmp

Crash Time : 21.12.2017 10:58:51

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : ffffa90d`d8d5a060

Parameter 3 : ffffbe81`aeddf8f0

Parameter 4 : ffffa90d`e6714e10

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+16c580

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.15063.786 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+16c580

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\122117-47187-01.dmp

Processors Count : 12

Major Version : 15

Minor Version : 15063

Dump File Size : 2 672 620

Dump File Time : 21.12.2017 11:04:45

==================================================

Here are the zipped minidump files:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Thanks for any help.

 

One of the dumps indicates a problem with nvstor64.sys:
Code: BugCheck 133, {1, 1e00, 0, 0} *** WARNING: Unable to verify timestamp for nvstor64.sys *** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys Probably caused by : nvstor64.sys ( nvstor64+147b5 )[/quote] This belongs to the nVidia chipset for your motherboard. The one currently installed is very old: Timestamp: Wed Apr 29 21:57:30 2009.

I don't see anything newer so not sure what you can do. Maybe search around and ask in the eMachines forums for help??

This may not be the only problem but it is a problem. I'm not having any luck looking at any other dumps, they all hang windbg and never complete.