Windows 10: BSOD internal power error caused by ntoskernel.exe

Hi I got some bsod before. Although I haven't got the bsod again for some time, I would like to figure out what really caused this. Please see the link for the dump files. I have tried updating gpu driver and stuff already.https://1drv.ms/f/s!AhH13QoukpSGgQZnc5Acv2uWinwd?e=QgihbN

:)

 

Internal Power Error

I recently have a batch of laptops having the Internal Power Error. How can it be resolved? and what have Microsoft find out the issue that cause the BSOD?

 

Stop Code: INTERNAL POWER ERROR

For clarity and so we all know the resolution: This statement is slightly at odds with your earlier post:

Stop Code: INTERNAL POWER ERROR

So can you definitely confirm - at this stage, you will know within a week, two - that it looks that it indeed was an obsolete NVMe driver that was to blame for these BSODs?

Irrespective of that, one of your Samsung SSDs seems to have damaged sectors - worth thinking about the replacement (or at least having fresh backup in place, as ZBook already suggested).

 

internal power error

Hi,


Thank you for posting your query in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

I would suggest you to follow the method given below and check if it helps.



Method 1:

Run the power troubleshooter and restart the system to check if that helps.

Windows 10 has a built-in troubleshooter to check and fix issues with power. I would suggest you to run this troubleshooter to check if the issue is with your Power.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to
  Large icons.
• Click on troubleshooting and click on the
  view all option on the left panel.
• Run the Power troubleshooter

If the issues persist I would suggest you to follow the second method.

Method 2: Create a new power plan.

• 
  Go to search box.
  
• 
  Type power option in search box.
  
• 
  Tap or click Create a power plan and follow the instructions.
  

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.