Windows 10: BSOD - Internal_power_error Keeps coming up

Hi guys

The BSOD - Internal_power_error keeps coming up (every few hours) after a few softwares were installed several days ago, and then the system restarts. The softwares include

• AVG PC Tuneup 2016
• Acronis True Image 2016
• KMPLAYER, etc

Here's what I've done to try to put things right:
Learnt that the error is somehow related to GPU/Network adaptor drivers, so had these drivers uninstalled and reinstalled, no luck.
Also uninstalled AVG PC Tuneup, no luck.
Finally reinstalled Windows 10, no luck as well.*Sad

Attached herewith the debug file, kindly have a look and advise. Million thanks!

:)

 

Internal_Power_Error BSOD

I still haven't found a solution; anyone else found one?

 

Internal_Power_Error BSOD

Motherboard is a Gigabyte GA-MA785GMT-UD2H.

Here is a dropbox link that contains the system info, dump files, and driver report requested: Dump Folder

System Info and driver report created in normal mode.

Thanks!

 

The dumps point to
Code: 0: kd> lmvm amdxata start end module name fffff801`0c090000 fffff801`0c09b000 amdxata T (no symbols) Loaded symbol image file: amdxata.sys Image path: \SystemRoot\System32\drivers\amdxata.sys Image name: amdxata.sys Timestamp: Tue Apr 28 19:33:27 2009 (49F79247) CheckSum: 0000EC74 ImageSize: 0000B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Code: [What is amdxata? The genuine amdxata.sys file is a software component of AMD by AMD. Amdxata.sys is a filter driver that belongs to AMD. A filter driver is a software program that adds functionality to peripheral devices. It can even add support for a specialized device in the computer. This is not an essential Windows process and can be disabled if known to create problems.[/quote] It's pretty old and needs to be updated or you can try disabling it in Services.

Start by looking for a BIOS update. I don't see one.

You need to update the Chipset driver but I don't see anything newer. This is a fairly old board and there are no Windows 8.1 or 10 drivers for it. The latest is the one you currently have I think.

See what axe0 or Arc have to say about this problem.

Edit: You could try disabling the following in Services (Windows key + R, type services,msc and press Enter).

AMD External Events Utility
AMD FUEL Service

 

Thanks for the quick feedback.
You're right the mobo is old and the BIOS is the latest Gigabyte offers. And same for the chipset driver.
Followed your advice to have AMD External Events Utility, AMD FUEL Service disabled.
However just when I was typing this response, it BSOD again!*cry

Again attached the latest BSOD log here and see if you guys can spot something new.
Thanks and thanks!

 

Hi Zagato,

Welcome to the 10forums *Smile

Unfortunately I have to say that your system has become incompatible for Windows 10.

The amdsata.sys & amdxata.sys are both AMD SATA controller drivers which are included in the chipset drivers.

Your motherboard does not give driver support after Windows 7 so there are 2 things you could do currently.
1. Get a new motherboard which does have support for Windows 10, this may be too expensive given that you may have to upgrade several other things too because of compatibility + you'll need to get a new license for Windows 10 because of motherboard replacement. The digital entitlement registers your hardware but as soon as you replace your motherboard (it is the motherboard that needs to be replaced before you have to buy a license) you need to either get a new license or you may be able to use a Windows 7 retail key.
2. Revert back to your previous installation, doing this using a clean installation on a formatted hard drive is the best way to prevent problems.

 

Hi axe0
Thanks for the advice.*Smile
But this is what I can't understand. I actually upgraded my PC from Win 7 to Win 10 since Nov 2015 and the system has been working steadily without any problem. All the drivers have been the same during this period. The BSOD didn't happen until last week! Is there any logical explanation for this?

By "Revert back to your previous installation" do you mean going back to Windows 7?
Great to hear further from u.

 

Last week was the monthly patchday, your system has become incompatible due to either of those updates.
It doesn't matter when you installed Windows 10, if you get problems with drivers for your motherboard and there are no driver updates then you're system has become incompatible, this doesn't have to occur from the start but can happen at any time.
Your system has become incompatible because

• you cannot update the drivers,
• a reinstallation might not work given the date of the drivers,
• downgrading the drivers would most likely make things worse.

That is your previous installation yes.

 

Hi axe0

Thanks for the solid comments and suggestions.
I'll figure out what to do next.*sarc*Think*cry