Windows 10: BSOD Issue on My Laptop - Need Help Despite Tried Solutions Dump File Attached

Hello everyone,I'm encountering a persistent Blue Screen of Death BSOD issue on my laptop. Each time I use it, it crashes unexpectedly. I've already tried several solutions, including rolling back the GPU driver, running a memory test, and performing an SFC scan, but the problem still persists.I have attached the dump file for reference. Has anyone else experienced a similar issue, and if so, what additional steps did you take to resolve it? Any advice or insights would be greatly appreciated.Thanks in advance!https://1drv.ms/f/c/a9853ef3f7b03b52/EpZB-PQkV0lBqY_7MuBkMtQBxxowNNxkBlrIYiTE57Jhw

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BAD_POOL_HEADER BSOD, Dump File attached


Hi Groggubus,

Welcome to the 10forums

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please follow this suggestion for the BSOD

1. Please open BitDefender and go to the modules,
2. Go to the firewall settings,
3. Uncheck 'Block port scans in the network',
4. Reboot your system <-- IMPORTANT

 

BSOD Help - dump files attached

Hi William,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. I will certainly help you with this. The dumpfiles you have provided is not enough to find the root cause of the BSOD.
Kindly provide full dump file for better assistance.

I appreciate if you answer few questions to narrow down the issue.

• What is the make and model of your computer?
• What error message are you getting with BSOD?
• Are you able to boot the computer to the desktop?

I suggest you to Update the Windows 10 Drivers and check if it help.

Please refer to the below article “How to: Install and Update drivers in Windows 10”by Mr. Andre Da Costa to update the drivers:

Redirecting

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Help with BSOD, Dump files and system info attached.

Hi,

There are many factors that could cause BSOD on your
PC. Since you have the Dump File, we could give you the procedures on how to find and upload the files we need so that we'll be able to help you repair your PC. To find and fix BSOD, kindly follow the steps indicated in this

link. Useful knowledge regarding BSODs are also indicated on that link.

Let us know how things goes with your issue.

Regard.s