Windows 10: BSOD Issues on Surface Pro 8

Hi, I am experiences BSOD's frequently when using my Surface Pro 8. It typically occurs while tasks are being performed, such as loading web pages, opening apps, checking emails on Outlook etc.I have run the debugger tools for windows and the Bugcheck Analysis came up with the below result. Can someone please advise on what the issue could be?******************************************************************************* * * * Bugcheck Analysis * *

:)

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

BSOD on Windows 11 on Surface Pro 8 (0x0000001a)

Hi Charly,

Thank you for posting in this community. I understand you're having issues with the Surface Pro 8 blue screen. In order to give you a clear and accurate solutions, we’d like to know the detail about this issue:

May I ask if an error will be reported when you open all the listed software or only one software will be opened, such as Citrix Workspaceapp?

We can try the following steps first:

• perform a clean boot
  
  Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.
  
  These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.
  

• Surface Pro 8 Drivers and Firmware download
  
  Downloading the latest drivers can sometimes solve some problems.
  

You mentioned that you have collected blue screen logs, you can click here to see your dump sent to me for my analysis.

We have to go through a series of steps to find the real cause of the problem. If the above steps don't solve your problem, let me know and I will continue to help you with the problem.

Hope you are keeping safe and well.

Best Regards

Olivia | Microsoft Community Support Specialist

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Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?